| Location | Henderson, NV |
| Job Type | Contractor, Part-time |
| Salary | $15–$17 Per Hour |
| Company Size | 1 - 10 |
| Headquarters | Henderson, NV, US |
| Website | https://NVLAB1.com |
We are seeking a warm, organized, and results-driven Front Office Administrator / Insurance Collections Specialist to join our team.
In this dual-focus role, you will serve as friendly and professional presence providing exceptional customer service to patients, assisting in daily collections operations, overseeing insurance billing follow-ups, claims management, and accounts receivable collections.
The ideal candidate understands the unique nuances of specialized medical administration, possesses a strong background in insurance claims and collections, and shares our passion for compassionate, empathetic patient care.
Insurance Claims Management: Review, submit, and track medical claims for custom prosthetic and orthotic devices to ensure timely and accurate filing with commercial insurance, Medicare, and Medicaid.
Accounts Receivable & Payer Follow-Up: Monitor aging reports and actively manage insurance collections; follow up persistently on unpaid, underpaid, or denied claims via payer portals, phone, and written appeals.
Prior Authorizations & Verifications: Verify complex insurance benefits, secure required pre-authorizations, and coordinate documentation (such as clinical notes and letters of medical necessity) to prevent denials.
Cross-Functional Support: Work closely with clinical staff, certified prosthetists/orthotists, and external medical providers to ensure seamless and coordinated patient care cycles.
Experience: Minimum of 2–3 years of administrative and medical billing experience in a healthcare setting, with a heavy emphasis on insurance collections and accounts receivable (Prosthetics/Orthotics or DME experience is a major plus).
Insurance Collections Expertise: In-depth knowledge of medical billing lifecycles, clearinghouse operations, denial management, appeals processes, and payer guidelines (Medicare, Medicaid, and private insurance).
Patient-Centric Demeanor: Exceptional interpersonal and communication skills, with a compassionate, patient-first attitude suited for individuals navigating physical recovery and life-changing adjustments.
Organizational Skills: High attention to detail, strong analytical skills for investigating and resolving complex insurance claims, and proficiency in managing a busy front desk.
Technical Proficiency: Comfort using medical practice management software, billing/clearinghouse portals, EMR systems, and Microsoft Office Suite (Word, Excel).
Education: High school diploma or equivalent; associate degree or medical billing/coding certification is preferred.
Nevada Limb & Brace is known for its welcoming environment, hands‑on clinical expertise, and commitment to ongoing patient support. The clinic offers a full range of services—from initial evaluation and device design to fitting, adjustments, and follow‑up care—ensuring patients receive comprehensive, compassionate treatment throughout their journey.