About Arts Bonita
Arts Bonita is one of Southwest Florida’s premier multidisciplinary cultural organizations, welcoming more than 100,000 visitors annually across two campuses and three award-winning National Fine Art Festivals. Programs span visual arts education, concerts, professional theatre, comedy, music, and dance, with more than $250,000 invested annually in scholarships and outreach.
Having doubled its operating budget over the past three years, Arts Bonita is embarking on an $8 million-plus expansion of the Visual Arts Campus. The Front of House Manager will join a growing organization where exceptional service is essential to the experience of every patron, student, and family.
About the Position
The Front of House Manager oversees patron service and public-facing operations for performances, rentals, camps, and special events at the Performing Arts Center.
The position trains and supervises event staff and volunteers, coordinates staffing with the Box Office Manager, and works with the Facilities Department to ensure both theatres are set appropriately for each performance. The role requires strong organizational skills, sound judgment, and the ability to maintain excellent service in a fast-paced environment.
Key Responsibilities
- Train and supervise event staff and volunteers, including ushers, ticket scanners, and concessions personnel.
- Work with the Box Office Manager to schedule staff and coordinate volunteer coverage.
- Conduct pre-event briefings, assign responsibilities, and adjust staffing as needs change.
- Merchandise Settlement: Reconcile merchandise sales, venue commissions, and payments with bands or their representatives after each performance; maintain accurate settlement records.
- Work with the Facilities Department to prepare theatres, seating arrangements, signage, lobbies, and accessible routes for each performance.
- Oversee admission, ticket scanning, seating assistance, late seating, and audience departure.
- Coordinate camp registration and check-in, verify enrollment and required forms, and follow attendance and authorized pickup procedures with education staff.
- Resolve patron and family questions, complaints, seating concerns, and registration issues professionally.
- Coordinate house opening, intermissions, and closing with production personnel
- Oversee concessions preparation, inventory, service, cash handling, and closing procedures.
- Maintain clear exits and follow established safety, accessibility, and emergency procedures.
- Document incidents, maintain event reports, and recommend improvements to service and operations.
- Ensure public spaces are cleared and ready for subsequent programs and events.
Required Qualifications
- Experience in front of house operations, hospitality, customer service, event operations, or a related field.
- Experience supervising and training staff or volunteers.
- Strong communication, organizational, and problem-solving skills.
- Ability to manage competing priorities and remain calm in a fast-paced environment.
- Familiarity with ticketing or registration systems and basic cash handling procedures.
- Proficiency with email, scheduling tools, and basic administrative software.
- Ability to maintain accurate records and protect confidential patron, student, and family information.
- Availability for daytime responsibilities, evenings, weekends, and holidays as scheduled.
- Ability to move throughout the venue and stand for extended periods, with or without reasonable accommodation.
Preferred Qualifications
- Experience in a performing arts venue.
- Experience with camp registration or youth program check-in and dismissal.
- Experience supervising volunteer ushers or concessions personnel.
- Familiarity with venue accessibility and emergency procedures.
- Current CPR/first aid or responsible beverage service training.
Schedule and Location
This full-time position includes administrative work, camp registration, event preparation, performances, and closing duties. Hours vary with program and event schedules.
How to Apply
About Arts Bonita
Arts Bonita is a premier cultural organization in Southwest Florida, bringing together outstanding performances, professional theatre, and opportunities to explore and create art. Across its Visual and Performing Arts campuses, Arts Bonita offers concerts, comedy, theatre productions, exhibitions, and classes for children, teens, and adults—from painting, ceramics, glass, and sculpture to music, dance, and theatre. Its nationally recognized fine art festivals connect the community with artists from across the country.
Arts Bonita has experienced extensive growth, doubling its operating budget over the past three years while expanding programs, strengthening community partnerships, and increasing access to the arts. Now embarking on a major capital campaign to expand its campuses and enhance its creative spaces, Arts Bonita is preparing for its next chapter of artistic and educational impact.
The Visual Arts Center, 26100 Old 41 Road, is comprised of multiple fine art galleries and fully equipped art studios, a gift store, and beautiful sculpture gardens. A variety of classes are offered at this center, including painting, drawing, pottery, and sculpture.
The Performing Arts Center, 10150 Bonita Beach Road, is home to the 400-seat Hinman Auditorium and the 200-seat Moe Auditorium & Film Center. At this diverse center, patrons can enjoy an ongoing array of live music, theatre, comedy, film, lectures, and youth & adult classes in art, music, theatre, and dance.
Arts For All
Seeking to serve the educational and cultural needs of our diverse communities, Arts Bonita offers year-round programming in visual and performing arts. We facilitate opportunities by providing artistic experiences—classes, workshops, panel discussions, lectures, performances and educational art events like our National Art Festivals. We empower by creating a platform for progress, supporting the work of artists of all ages, encouraging an inclusive dialog and promoting equality for all.
Mission
Arts Bonita is committed to enrich the culture of our diverse community by providing opportunities for artistic expression, education and appreciation in a supportive and nurturing environment.
Vision Values
Our vision is fulfilled through programs in the visual and performing arts. Art builds bridges between communities, generations and nationalities. It serves as a common denominator among all economic groups and stimulates local economies. By instilling individuals with a feeling of self-worth and confidence, art encourages positive attitudes and helps people cope with change. Art can be therapeutic. It opens people's minds to new possibilities and their hearts to new understanding. A catalyst for friendships, art provides a foundation for shared experience.