Front of House Team Leader

Front of House Team Leader | Northshore Town Center |...

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Chick-fil-A Careers and Jobs

• Chick-fil-A Careers
• Northshore Town Center
• Front of House Team Leader

Front of House Team Leader

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Full-timePart-time

Starting at $18.00 per hour

Front of House (FOH) Team Leader - Chick-fil-A

The Front of House Team Lead is responsible for leading operations during assigned shifts to ensure food safety, quality, accuracy, and speed of service at Chick-fil-A. This role sets the tone for operational excellence by coaching team members, managing front counter and drive-thru flow, and upholding brand standards while creating a positive, high-performance work environment.

The FOH Team Lead models leadership through service, accountability, and attention to detail while ensuring an exceptional guest experience through hospitality, communication, and operational excellence.

Starting pay: $18 per hour

Responsibilities

• Lead and oversee Front of House operations during assigned shifts
• Ensure exceptional guest service in the dining room, front counter, and drive-thru
• Coach and encourage team members in real time to maintain speed, accuracy, and hospitality standards
• Assist with shift deployment, positioning, and labor management
• Monitor order accuracy and resolve guest concerns professionally and promptly
• Maintain cleanliness, organization, and food safety standards throughout the restaurant
• Support onboarding and training of new team members
• Communicate effectively with BOH leaders and leadership team to ensure smooth operations
• Model Chick-fil-A values and foster a positive team culture
• Ensure compliance with all Chick-fil-A policies and procedures

Qualifications

• Previous leadership or restaurant experience preferred
• Strong communication and interpersonal skills
• Ability to lead with positivity, professionalism, and urgency
• Ability to multitask and thrive in a fast-paced environment
• Dependable, coachable, and team-oriented
• Must be able to stand for extended periods and lift up to 50 lbs

What We Offer

• Competitive pay
• Leadership development opportunities
• Positive and supportive work environment
• Flexible scheduling
• Meal benefits
• Opportunity for growth and advancement
• 401k
• Health, dental, life, vision (etc.,) insurance

About Chick-fil-A

At Chick-fil-A, being a Team Leader is more than just a job - it's an opportunity to develop leadership skills, serve others, and make a positive impact each day. We are committed to creating a culture of care for our guests and team members alike.

Work schedule

• 8 hour shift

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount

Chick-fil-A - Northshore Town Center

2082 Town Center Blvd, Knoxville, TN, 37922

Apply

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

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