Join Chick-fil-A as a Shift Supervisor and be instrumental in extending CARE to our community!
Brand Summary:
At Chick-fil-A, joining the team isn't just about finding a job – it's about seizing an opportunity. Working directly with an independent Operator, team members gain invaluable life experience beyond serving exceptional products in a welcoming environment. Chick-fil-A provides a rewarding opportunity for individuals of all backgrounds and ages. To discover more about the unique team member experience, we invite you to visit your local Chick-fil-A restaurant.
Job Description:
Are you a seasoned leader seeking a vibrant work atmosphere where you can lead a team and deliver unparalleled customer service? The Shift Supervisor is pivotal in overseeing daily operations, ensuring exceptional customer service, upholding high-quality standards, prioritizing food safety, and fostering a positive team environment. We seek a candidate with a proven track record in the food service industry, strong leadership abilities, and the capacity to excel in a fast-paced setting.
Key Responsibilities:
- Team Leadership: Motivate and guide team members to deliver outstanding customer service and achieve operational objectives.
- Shift Management: Supervise all facets of restaurant operations during PM shifts, encompassing closing protocols, staffing, and adherence to company policies.
- Customer Service: Guarantee prompt, welcoming, and personalized service to guests; address guest concerns or complaints promptly and professionally.
- Quality Control: Sustain rigorous standards of food quality, cleanliness, and safety throughout the restaurant, promptly addressing any issues.
- Food Safety Compliance: Ensure compliance with all relevant food safety and sanitation regulations, including proper food handling, storage, and preparation.
- Cash Handling: Oversee cash transactions, including POS system operations, cash reconciliation, and deposit preparation, ensuring accuracy and security.
- Problem-Solving: Address operational issues or emergencies swiftly and effectively, such as equipment malfunctions, staffing shortages, or customer incidents.
- Compliance: Ensure adherence to all pertinent health, safety, and sanitation regulations.
Qualifications:
- Availability to work nighttime shifts from 2:00 PM to 11:00 PM is required (minimum 4 days a week)
- Previous leadership experience in a restaurant or food service environment, with a minimum of 2 years in a leadership position.
- Demonstrated leadership and communication skills, with the ability to motivate and inspire team members.
- Superior customer service abilities, with a focus on creating exceptional guest experiences.
- Capacity to thrive in a fast-paced environment, multitask effectively, and prioritize tasks to meet deadlines.
- Knowledge of food safety and sanitation guidelines; preference for ServSafe certification.
- Proficiency with POS systems and basic computer skills.
- Flexibility to work evenings, weekends, and holidays as required.
Compensation:
- Shift Leaders begin at a starting rate of $18.00 per hour.
- Pay increases beyond this starting rate are based on demonstrated leadership performance, operational proficiency, and alignment with our core values.
Work schedule
- Night shift
- Weekend availability
- 8 hour shift
- 10 hour shift
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Referral program
- Employee discount