JobTitle: Front of House Representative
Department: Guest Services
ReportsTo: Guest Services Manager
FLSAStatus: Non-exempt
EmploymentType: Full-time & Part-time , flexible schedule
Position Summary
We are seeking a Front of House Representative for a luxury mixed-use property that combines short-term hotel accommodations with full-time residences. The role is the property’s primary point of contact for guests, residents, tenants, and visitors. It is accountable for a consistent, high-quality service experience across all four. The ideal candidate brings hospitality background, professionalism, sound judgment, and the ability to manage competing priorities in a fast-paced environment.
Key responsibilities
Guest and Resident Services
- Welcome guests, residents, tenants and visitors with a courteous, professional standard of service.
- Manage check-ins and check-outs for short-term guests accurately and efficiently.
- Build strong, ongoing relationships with residents and tenants, and respond to their day-to-day needs.
- Address requests and concerns proactively, and follow each through to resolution.
Front Desk Operations
- Manage a multi-line phone system, handling inquiries promptly and professionally.
- Oversee packages, deliveries, visitor access and building notices.
- Provide accurate information about building amenities, policies, services and the local area.
- Work with housekeeping, maintenance and building management to resolve issues quickly.
- Escalate time-sensitive and safety-related matters according to property procedures.
- Uphold the property’s service, communication and confidentiality standards at all times.
- Represent the brand’s hospitality values in every interaction.
Requirements
Schedule
This position requires a flexible schedule. Shifts may include weekends and holidays, based on operational needs.
Qualifications
- Front desk, concierge, hotel or residential property experience.
- Bilingual or multilingual skills, to serve a diverse population of guests, residents and tenants.
- Familiarity with property management or hotel software. A willingness to learn new systems is required.
- Strong customer service and communication skills
- Professional presence and sound judgment under pressure
- Ability to manage several priorities and work independently
- Commitment to discretion and confidentiality
Your work directly shapes the experience of the people who visit, stay and live on the property.