The Front of House Manager at Hidden Valley Country Club is responsible for the execution of all catering events and member-facing events, while providing day-to-day leadership for Front-of-House (FOH) service operations. This role is a hands-on operational leader focused on execution, staffing, service standards, and consistency across events and daily bar operations.
This position includes sales, pricing, and contract negotiation responsibilities.
Essential Duties & Responsibilities
Catering & Event Execution
- Execute all currently contracted outside catering events to completion
- Serve as the primary operational point of contact for booked events post-contract
- Ensure event timelines, staffing plans, and service standards are met
- Coordinate with culinary, bar, golf, and facilities teams for seamless execution
- Oversee event-day setup, service flow, and breakdown
Member Event Leadership
- Plan and execute member-facing events, including:
- Golf tournaments
- Bingo and social programming
- Member-targeted activations and Club events
- Collaborate with Club leadership to ensure events align with:
- Club culture and brand
- Budget parameters
- Operational capacity
- Lead on-site execution and post-event follow-up
Front-of-House Operations
- Create and manage the FOH bar and event service schedule
- Ensure appropriate staffing levels based on volume and service standards
- Lead FOH associates during events and peak service periods
- Reinforce professionalism, hospitality standards, and accountability
Inventory & Cost Awareness
- Manage FOH beverage and service inventory
- Monitor usage, waste, and ordering cadence
- Support cost control efforts through organization and discipline
Team Leadership & Training
- Provide daily leadership to FOH service staff
- Train, coach, and reinforce service expectations
- Communicate performance feedback and staffing needs to management
Qualifications & Experience
- Event execution and FOH leadership experience in hospitality, club, or resort environments
- Strong organizational, scheduling, and communication skills
- Proven ability to lead from the floor and manage multiple priorities
- Service-oriented mindset with cost awareness
- Comfortable working nights, weekends, and event-driven schedules
Key Success Indicators
- Events executed cleanly, on time, and within scope
- Consistent FOH scheduling and service standards
- Positive member and guest feedback
- Clear ownership and accountability across events and bar operations
- Reduced operational friction between departments