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Front of House Manager

Old South Smokehouse

  • Port Deposit, Maryland
  • 30+ days ago

    Highlights

    Operational Oversight: Supervising daily service, ensuring communication between FOH and BOH, ordering supplies, and maintaining dining area hygiene. Key Responsibilities: Staff Leadership: Hiring, training, scheduling, motivating, and managing FOH teams (servers, hosts, bartenders).

    Numbers & Facts

    LocationPort Deposit, Maryland

    Description

    Key Responsibilities:
    • Staff Leadership: Hiring, training, scheduling, motivating, and managing FOH teams (servers, hosts, bartenders).
    • Customer Experience: Greeting guests, managing reservations, seating, resolving issues quickly, and ensuring overall satisfaction.
    • Operational Oversight: Supervising daily service, ensuring communication between FOH and BOH, ordering supplies, and maintaining dining area hygiene.
    • Financial & Administrative Tasks: Monitoring profitability, managing cash registers, and handling administrative duties.
    • Safety & Standards: Enforcing health, safety, and hygiene regulations.
    • Event Coordination: Organizing special events, seating, and ensuring smooth operations for large parties.
     
    Essential Skills:
    • Leadership & Team Management.
    • Problem-Solving & Crisis Management.
    • Excellent Communication.
    • Strong Hospitality & Customer Service.
    • Attention to Detail.
    • Adaptability & Planning.
    • Hire, train, discipline, and sometimes fire employees.
    • Order beverages, equipment, and supplies.
    • Inspect supplies, equipment, and work areas.
    • Ensure that employees comply with health and food safety standards.
    • Address complaints regarding food quality or service.
    • Schedule staff hours and assign duties.
    • Establish standards for personnel performance and customer service.

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