Front of House Manager- NYC

• Guest Experience:
  • Implement, train, and promote guest experience policies, procedures, and
  • standards within the venue to ensure a hospitality mindset by all staff.
  • Ensure property is well maintained, in working order and peak condition at all
  • times by working with onsite Tech Services and offsite Property Management
  • team where necessary
  • Schedule team members in the Cafe and Retail shop
  • Participate in MOD (Manager on Duty) rotation
• People and Culture:
• • Recruit, interview, and hire commercial staff team members for Retail,
  • and Food & Beverage departments
  • Assist in the training and creation of reference materials for all commercial staff
  • Enforces all rules and regulations; upholds proper levels of accountability and
  • supports discipline in partnership with people and culture when standards are not
  • met within the commercial team
• Food & Beverage Operations:
  • Oversee procurement to maintain optimal stock levels while controlling costs and
  • waste efficiently.
  • Manage inventory levels and oversee all inventory stock counts and audits
  • Enforce strict adherence to food safety regulations, conducting regular
  • inspections and audits.
  • Develop strategies to maximize revenue, analyzing sales data to identify growth
  • opportunities
  • Manage Cost of Goods to ensure the cafe is hitting its budgeted
  • Where necessary, ensure compliance with local health regulations, implementing
  • responsible service policies and staff training.
  • Collaborate with Creative to create a seasonal drink menu.
• Retail Operations:
  • In conjunction with the Retail Buyer, ensure Retail stock items are
  • ordered from suppliers
  • Manage Retail inventory levels to proper levels, conducting full stock inventory
  • on amonthly basis.
  • Maintain a clean and organized space in front and back of house.
  • Develop and implement sales strategies and incentives for team members to
  • achieve targets and grow the Retail shop’s business
  • Monitor third party image operators and vendors to ensure they provide services
  • consistent with company standards
  • Implement store layout updates as directed by the Retail Buyer.
  • Assists with special company projects as may be needed
  • Any and all duties as assigned

• 3+ years of leadership experience in the operation of a successful revenue-generating
• restaurant, cMafe, or retail shop.
• Bachelor’s degree or equivalent experience
• Must possess, or be able to obtain, a valid NYS food handlers certificate
• Must possess, or be able to obtain, a valid FDNY S-95 certificate
• Maintains composure under pressure and enjoys working in a fast-paced and fluid
• environment
• Exceptional communication skills, both written and verbal
• Organized and detail oriented
• Ability to multitask effectively
• Ability to work weekends and holidays

• Health benefits including medical, dental, and vision
• Individual Retirement Account
• Commuter benefits
• Paid vacation and sick leave

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