Front of House Manager

Front of House Manager

Magic Mike Live is a first-class entertainment experience based on the hit films Magic Mike and Magic Mike XXL and that directly inspired the latest film, Magic Mike's Last Dance. Serving as "the cure to the common male revue" (Las Vegas Sun), the steamy production features the hottest and most talented men in the country performing in front of, behind, above, and all around the audience. Magic Mike Live is a 360-degree dance and acrobatic spectacular that leaves its guests feeling inspired and ready to ignite their inner magic.

Seeking a professional, responsible, courteous, team building, customer service focused individual, Magic Mike Live is looking for a Front of House Manager to join their team at the Sahara Hotel on the Las Vegas Strip.

The Front of House (FOH) Manager will oversee the overall daily venue, site and showroom operations at Magic Mike Live at the Sahara Hotel. They will work with the Director of Hospitality and Customer Experience to foster and cultivate a positive work environment with fellow staff members & associates. Additionally, they will assist in the responsibility of enhancing the guest's live theatre experience by offering a high level of commitment to excellent guest service. They will also nurture and strengthen a culture of teamwork among associates.

We're looking for a candidate with extensive management or supervisory experience, preferably in a theater and live entertainment environment but a blend of experience in theater and customer service/ retail/ guest relations/ concierge may be considered. A passion for and commitment to live entertainment and the theater industry is a must.

Essential Skills:

• Attention to detail
• Time management
• Excellent customer service skills
• Problem solving
• Managing a team to ensure the smooth running of the Front of House operation
• Keeping calm in situations
• Taking the lead operational responsibilities for the safety and security of the building

• Assume all duties and responsibilities, as assigned by the Director of Hospitality and Guest Experience.
• Establish and maintain a professional environment and the highest level of customer satisfaction.
• An ability to identify potential problems and find creative solutions.
• Interact with customers for improved service in the showroom.
• Establish and maintain good employee relations through positive motivation and development.
• Ensure all Front of House staff have the appropriate training including - customer service, public health and safety.
• Participates in the training and coaching of staff members in their specific showroom job functions.
• Responsible for recruitment, induction and training of new staff.
• Creating staff schedule and ensuring Front of House is always staffed.
• Communicate effectively with peers, supervisors and subordinates.
• Exhibit a positive, enthusiastic attitude, committed to a teamwork effort.
• Reports the needs for building, property and equipment repairs to the Director of Customer Experience.
• Controlling the appearance and presentation of the public areas and staff within - which influences how the audience is received and prepared for the evenings' performance.
• Ability to communicate with all ages, genders and personalities.
• Assists in the preparation of administrative and nightly reports.
• Strong verbal and written skills which exhibit a professional demeanor worthy of Magic Mike Live.
• Excellent interpersonal skills which allow you to actively listen to patrons and effectively communicate with them.
• Partner with Sahara Security to ensure all systems and procedures for security are followed at all times.
• Overseeing audience relations before and during a production, ensuring audience members' health and safety, and partner with Security, Bar Staff and Janitorial to address issues.
• Assist with VIP experiences when needed.
• The majority of the working hours are completed during normal theatre operating hours and requires extensive interaction with customers and employees.
• Ability to perform the essential job functions which can require certain physical standards to include lifting, reaching, bending, kneeling, ascending and descending stairs, and listening.
• Complete special projects as assigned by the Director of Customer Experience and Producers.

• Two plus years prior experience with proven track record in a similar facility/ field.
  • Track record must demonstrate solid experience and knowledge in training and development, coaching and corrective action; guest service; building relationships with staff, superiors and guests - teamwork.
• Proven ability to lead and motivate staff.
  • Strong interpersonal skills, with the ability to clearly articulate directions and expectations to staff and management and has the sincere desire to build, coach, and develop successful teams.
• Commitment to fostering an environment of superior guest service and quality; ability to successfully resolve guest service issues.
  • Ability to make decisions and take responsibility for them, even when there isn't a clear precedent or direction.

• Able to demonstrate basic technical aptitude and computer literacy with ability to operate MS Word, Excel and Google Suite.
• Able to uphold company policies and procedures.
• Must be committed to excellent customer service.
• Willing to work flexible hours (i.e. weekends, evenings, and holidays).

• Competitive compensation benefits
• Health, dental insurance
• PTO/ Paid vacation time
• Fun working environment