Front of House Director
Role Summary:
The FOH Director is responsible for ensuring that we have safe and great food served by kind people. They cast and implement our shared vision of being the best place to eat and work in Valparaiso. They coach and develop the Front of House team to meet operational and hospitality standards.
Duties and Responsibilities:
1) Leadership Development:
Team Member development
Build and lead a team consisting of:
* An Assistant Director, Shift Leads, Trainers, and Team Members
Always looking for ways to help shift leads empower team members to grow
Identify talent who can fill our leadership bench
Trainer Development
Partner with Training Director on training plan for Front of House Trainers
Assist in identifying talent for trainer role
Provide feedback to the Training Director on performance of new hires
Attend Trainer meetings led by the Training Director
Shift Lead Development
Directly supervise shift leads
Meet 1 on 1 with shift leads 1x per month to discuss operational performance
Coach and mentor shift leads daily on each shift
Lead the FOH Ops meetings
Assists Training Director in training new shift leads
Assistant Front of House Director Development
Directly supervise the Assistant Front of House Director
You will meet weekly with the Assistant FOH Director
Work with head of leader development to assign annual development goals
Personal Development
Meet with Executive Director/ Operator Weekly
Attend Director meeting (weekly)
Review schedule prior to posting
Assist with FOH interviews and have HR, performance, and eval conversations with all FOH team members.
2) System Optimization and Operations
Order Accuracy goals are set and being met
Speed of Service goals are set and being met
Help trouble shoot with the shift leads when bottle necks occur
Helps the team find the balance of hustle and carelessness
Ensure that each shift sets up the next for success
100% checklist completion and holding consistent standards for each shift
Always has a can do attitude
Analyzes smart shops and CEMs, takes action accordingly
Takes ownership of food safety in the FOH
Is responsible for the cleanliness of FOH
Coordinate with the Back of House Director on operational changes
Analyzes improvements that need to happen in the Drive-Thru
Proactive with changes and updates to systems.
Ensures all iPOS & tech equipment is in good working order
3) Hospitality and Care
Grows occasions to care (stresses hospitality AND operations)
Lead and support the two main areas of Winning Hearts Everyday: Operational
Excellence and 2nd Mile Service
Understands the idea of an experience rather than a transaction
4) Financial return:
Labor Management
Hitting our labor goal of Top 50%
Ensures we are following schedule checklist
Shift leads, trainers and Assistant FOH Director scheduled strategically
Cash Management
Oversee and improve cash management (refunds, offages, promo frees, etc.)
Professionalism Standards
Available to work 45 hours a week, weekends, and 2 holidays
Open availability
Performs 3 opens and 3 closes per month at minimum
Works 2-3 nights per week minimum
Works the hours that are scheduled
Able to work outside in accordance with our Weather Policy
Has a positive working relationship with all leaders
Be a servant leader who leads by example. (Always on time, reliable, proficient at all operational positions)
Growth mindset- always looking for ways to improve, takes initiative in implementing new systems
If sick:
As a business professional you are responsible for making the determination if you can work.
Coordinate with another director.
If you need advice call your direct supervisor
Find coverage
If the team is 3 plus people short, it is required that you are in to help cover or help find people to come in.
Need to be able to answer calls at all times on off hours. (Our goal is that a well trained staff eliminates most phone calls at night. We want you to have a good work life balance.)
Respond to emails in a timely manner (check your email daily.)
Be professional
Do not gossip
Talk up to your supervisor (David) about issues and not down Shift leads, team members, etc.
All communications with other team members must be professional when about work or when talking about others who work at CFA Valpo.
Leadership Philosophy of being the guide not the hero.
Work schedule
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Employee discount
- Paid training