Front of House Director

• Chick-fil-A Careers
• Valparaiso (IN)
• Front of House Director

Front of House Director

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Full-time

$22.00 per hour

Front of House Director

Role Summary:

The FOH Director is responsible for ensuring that we have safe and great food served by kind people. They cast and implement our shared vision of being the best place to eat and work in Valparaiso. They coach and develop the Front of House team to meet operational and hospitality standards.

Duties and Responsibilities:

1) Leadership Development:

Team Member development

Build and lead a team consisting of:

An Assistant Director, Shift Leads, Trainers, and Team Members

Always looking for ways to help shift leads empower team members to grow

Identify talent who can fill our leadership bench

Trainer Development

Partner with Training Director on training plan for Front of House Trainers

Assist in identifying talent for trainer role

Provide feedback to the Training Director on performance of new hires

Attend Trainer meetings led by the Training Director

Shift Lead Development

Directly supervise shift leads

Meet 1 on 1 with shift leads 1x per month to discuss operational performance

Coach and mentor shift leads daily on each shift

Lead the FOH Ops meetings

Assists Training Director in training new shift leads

Assistant Front of House Director Development

Directly supervise the Assistant Front of House Director

You will meet weekly with the Assistant FOH Director

Work with head of leader development to assign annual development goals

Personal Development

Meet with Executive Director/ Operator Weekly

Attend Director meeting (weekly)

Review schedule prior to posting

Assist with FOH interviews and have HR, performance, and eval conversations with all FOH team members.

2) System Optimization and Operations

Order Accuracy goals are set and being met

Speed of Service goals are set and being met

Help trouble shoot with the shift leads when bottle necks occur

Helps the team find the balance of hustle and carelessness

Ensure that each shift sets up the next for success

100% checklist completion and holding consistent standards for each shift

Always has a can do attitude

Analyzes smart shops and CEMs, takes action accordingly

Takes ownership of food safety in the FOH

Is responsible for the cleanliness of FOH

Coordinate with the Back of House Director on operational changes

Analyzes improvements that need to happen in the Drive-Thru

Proactive with changes and updates to systems.

Ensures all iPOS & tech equipment is in good working order

3) Hospitality and Care

Grows occasions to care (stresses hospitality AND operations)

Lead and support the two main areas of Winning Hearts Everyday: Operational

Excellence and 2nd Mile Service

Understands the idea of an experience rather than a transaction

4) Financial return:

Labor Management

Hitting our labor goal of Top 50%

Ensures we are following schedule checklist

Shift leads, trainers and Assistant FOH Director scheduled strategically

Cash Management

Oversee and improve cash management (refunds, offages, promo frees, etc.)

Professionalism Standards

Available to work 45 hours a week, weekends, and 2 holidays

Open availability

Performs 3 opens and 3 closes per month at minimum

Works 2-3 nights per week minimum

Works the hours that are scheduled

Able to work outside in accordance with our Weather Policy

Has a positive working relationship with all leaders

Be a servant leader who leads by example. (Always on time, reliable, proficient at all operational positions)

Growth mindset- always looking for ways to improve, takes initiative in implementing new systems

If sick:

As a business professional you are responsible for making the determination if you can work.

Coordinate with another director.

If you need advice call your direct supervisor

Find coverage

If the team is 3 plus people short, it is required that you are in to help cover or help find people to come in.

Need to be able to answer calls at all times on off hours. (Our goal is that a well trained staff eliminates most phone calls at night. We want you to have a good work life balance.)

Respond to emails in a timely manner (check your email daily.)

Be professional

Do not gossip

Talk up to your supervisor (David) about issues and not down Shift leads, team members, etc.

All communications with other team members must be professional when about work or when talking about others who work at CFA Valpo.

Leadership Philosophy of being the guide not the hero.

Work schedule

• Day shift
• Night shift

Supplemental pay

• Bonus pay

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee discount
• Paid training

Chick-fil-A - Valparaiso (IN)

61 Silhavy Rd, Valparaiso, IN, 46383

Apply

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.