Front of House Director
Chick-fil-A {{Palm Coast}
Front of House Director
Chick-fil-A Palm Coast
Who We Are
At Chick-fil-A Palm Coast, leadership is about more than managing shifts — it’s about owning outcomes, developing people, and delivering exceptional guest experiences every day.
We are a people-first business committed to creating an oasis for our guests through remarkable service, high-quality food, and a welcoming environment. Our leaders don’t just execute — they set the standard, build teams, and drive results.
Position Overview
The Front of House (FOH) Director is responsible for leading all guest-facing operations and driving performance across service, speed, and hospitality.
This role owns the development of FOH leaders, the execution of daily operations, and the achievement of key business metrics aligned with our 2026 Business Plan.
Position Type
Full-time (40+ hours/week)
Overtime as needed based on business demands
Must be available during peak business times, including Fridays and Saturdays
Availability to work holidays as required
Compensation & Benefits
Competitive pay: $20–$25+ per hour (based on experience & leadership level)
Performance-based bonus opportunities
Closed every Sunday
Leadership development & growth opportunities
Paid ServSafe certification (if needed)
Employee meal allowance
401(k) with company match (eligibility applies)
Values-driven, high-performance culture
What You’ll Own
Operational Leadership
Lead and oversee all FOH operations across all dayparts
Ensure strong shift structure, positioning, and execution
Maintain a consistent, high-energy, high-accountability environment
Speed of Service (SOS)
Own performance of Speed of Service to consistently meet or exceed company benchmarks
Build daily urgency and awareness around speed goals
Identify gaps and implement real-time solutions
Ensure alignment between FOH and BOH execution
Guest Experience & Hospitality
Own FOH contribution to achieve top- tier customer experience rankings within the brand
Ensure consistent execution of Core 4 and 2nd Mile Service
Lead guest recovery efforts and elevate service standards
Leadership Development
Lead, coach, and develop FOH leaders and managers
Build a strong leadership bench through intentional development
Hold leaders accountable to performance, standards, and culture
Partner with Training & Development to execute leadership pathways
Labor & Productivity
Drive labor performance to meet or exceed profitability goals
Ensure effective deployment and productivity across all shifts
Identify inefficiencies and coach leaders to improve
Financial & Business Ownership
Contribute to achieving at or above profit expectations.
Understand how FOH decisions impact overall business performance
Take ownership of results — not just execution
Cross-Functional Leadership
Partner with BOH Director to ensure seamless operations
Collaborate with Hospitality, Training, Culture, and Marketing leaders
Ensure alignment across the entire restaurant
What We’re Looking For
Proven leadership experience in a high-volume restaurant or hospitality environment
Experience leading leaders (not just team members)
Strong operational and business awareness
Ability to drive results through people and systems
High level of accountability, urgency, and ownership
Excellent communication and coaching skills
Servant-hearted leadership mindset
Our Culture
We’re not just in the chicken business — we’re in the people business.
At Chick-fil-A Palm Coast, we strive to be an oasis for our guests and a place where leaders grow, teams thrive, and excellence is the standard.
Work schedule
- Monday to Friday
- Weekend availability
- 8 hour shift
- Night shift
- Day shift
- Holidays
Benefits
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Dental insurance
- Vision insurance
- Life insurance