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Front of House/Bar Team Members

Soul & Smoke

  • Evanston, Illinois
  • 14 days ago
  • $16–$20

Highlights

About the Job: Looking for friendly, reliable, flexible, customer-service-minded servers, hosts, bartenders, leads, and runners/bussers for recently-expanded Evanston restaurant with patio and private dining. JOB RESPONSIBILITIES: Maintain a positive, hospitable, empathetic, and professional attitude toward customers and co-workers at all times.

Numbers & Facts

LocationEvanston, Illinois
Salary$16–$20

Description

About the Job:
Looking for friendly, reliable, flexible, customer-service-minded servers, hosts, bartenders, leads, and runners/bussers for recently-expanded Evanston restaurant with patio and private dining. Full-time and part-time possible, evening and weekend availability is required. 

JOB RESPONSIBILITIES:
  • Maintain a positive, hospitable, empathetic, and professional attitude toward customers and co-workers at all times.
  • Gain knowledge of all our products and services with the ability to answer questions accurately.
  • Acknowledge and resolve any customer issues and complaints.
  • Keep up with the side work, keep things clean and orderly.
  • Communicate and coordinate with customers, kitchen, and colleagues effectively.
  • Ensure customer satisfaction and provide professional customer support.
  • Provide customer and other feedback to the Soul & Smoke team.
  • Specific tasks are role-dependent.

REQUIREMENTS:
  • Ability to stay calm and respectful under stress, and if customers are upset.
  • Able to walk/stand for most of the shift, and to lift up to 50 pounds.
  • Comfortable using handheld POS system.
  • Experience working with customer support.
  • Quick problem-solving capabilities.
  • Ability to multitask and keep organized.
  • Ability to work in a team with different personalities.
  • Prior food experience and knowledge required.
  • Evening and weekend availability required.
  • Flexibility and adaptability - we are a small business, some people work in multiple roles, and we are always working to improve operations.
  • Valid food handler and BASSET alcohol service certificates required within 30 days of starting employment.

Job Details:
  • JOB TYPE: Part-time or full-time, hourly positions.
  • PAY: Starting at $16-20+ base per hour, with additional revenue share of $5-7+ per hour.
  • BENEFITS: Staff meals, plus dining and catering discounts. Accrued paid leave and sick leave.

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