PURPOSE:
Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front-End Clerks, Courtesy Clerks, Customer Service Clerks, Head Clerks, Bookkeepers and all other Front-End Management. Oversees the completion of daily cash, balancing, reconciliation, and payroll reports, while supporting store sales and overall operating plan.
DUTIES:
- Lead front-end operations to ensure exceptional customer service, efficient checkout processes, and achievement of customer satisfaction goals.
- Supervise daily front-end activities, including cashiers and courtesy clerks, while maintaining service levels, cleanliness, safety, and a positive store appearance.
- Resolve customer concerns and complaints professionally, promoting personalized service and strengthening customer relationships.
- Manage cash handling procedures, including register tills, safe transactions, refunds, check approvals, rain checks, and cash control compliance.
- Monitor and troubleshoot POS systems, pricing discrepancies, UPC issues, equipment malfunctions, and other front-end operational challenges.
- Recruit, interview, train, coach, and develop front-end staff while supporting performance management and disciplinary processes.
- Schedule and direct team members to maximize productivity, customer service, and labor cost efficiency.
- Ensure compliance with company policies, operational procedures, safety standards, and dress and grooming requirements.
- Oversee inventory levels and ordering of front-end supplies and merchandise to support uninterrupted operations.
- Track and achieve budget goals related to labor, cash variances, supply expenses, and operational costs.
- Promote a culture of safety, accountability, teamwork, and operational excellence for both customers and employees.
- Operate as an on-demand cashier and supervisor, providing hands-on support during peak business periods and staffing shortages.
- Utilize strong leadership, communication, and problem-solving skills to maintain efficient store operations and a positive customer experience.
- Analyze business activity and operational metrics to make informed staffing, hiring, and performance recommendations.