Front End Lead - Eataly Houston (New Store Opening!)

Job Description

The Front End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front-End Lead delegates to, motivates, trains and mentors Front End Cashiers to promote their development. Reports to the Retail Market Manager.

• Handles monetary transactions and performs advanced cashiering duties
• Assists in supervising the Front-End team to ensure optimal performance and guest experience
• Approves voids, employee discounts, returns and exchanges
• Processes and settles daily cash and credit transactions for all departments
• Processes and prepares shipment of daily cash deposits
• Documents and communicates overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departments
• Processes and monitors currency orders to ensure that cash is always available for transactions
• Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine
• Orders and monitors inventory of supplies needed for the Front End
• Documents, investigates, escalates and resolves employee or guest incidents
• Coordinates catering sheets between multiple departments
• Handles online order fulfillment and delivery coordination using existing platforms
• Performs other duties as required or assigned