Highlights
Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area. Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
Numbers & Facts
| Location | Chicago, IL |
| Job Type | Full-time |
| Industry | Food and Beverage Production |
| Company Size | 10,000 employees or more |
| Year Founded | 1883 |
| Website | https://jobs.kroger.com/marianos/ |
Description
Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Minimum
Desired
- Willing to work mornings, afternoons, evenings, or nights as the work demands.
- Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
- Store retail experience with an emphasis on customer service and front-end operations.
- Ability to multi task and handle large workloads.
- Effective written and oral communication skills.
- Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
- Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
- Past work record must exhibit a high level of integrity and dependability.
Desired
- Thorough experience in customer service and all phases of front-end operations.
- Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
- Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
- Ensure safe, effective and efficient customer service is provided throughout department.
- Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
- Provide training, support and follow up on all aspects of Key Retailing.
- Coach and train customer service manager and front end supervisors.
- Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
- Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
- Follow through on special assignments and perform any and all duties as assigned.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
About Company
Mariano’s is unlike any other store. See for yourself how we bring you the freshest high-quality foods from just about everywhere in the world...be it kosher bagels from down the street, or mozzarella from Caserta, Italy. And we created a neighborhood shopping environment filled with amenities like an Italian coffee shop serving authentic gelato, a wood-fired pizza oven, and sit down sushi bar; not to mention a full-service pharmacy. All at prices so compelling, that our Shop well. Eat well. Live well. philosophy can become yours too.
Mariano’s stores offer a range of opportunities to match a wide range of skills and interests. As a team member at one of our stores, you’ll enjoy the freedom of a flexible schedule, opportunity for upward movement and pleasure of working with a great group of people every day.
We value the contributions of each of our team members and encourage them to grow within the company. New opportunities for job advancement are continuous, which is great news for your career. If you are committed to quality in everything you do, we are interested in learning more about you.
Mariano’s stores offer a range of opportunities to match a wide range of skills and interests. As a team member at one of our stores, you’ll enjoy the freedom of a flexible schedule, opportunity for upward movement and pleasure of working with a great group of people every day.
We value the contributions of each of our team members and encourage them to grow within the company. New opportunities for job advancement are continuous, which is great news for your career. If you are committed to quality in everything you do, we are interested in learning more about you.