Job Title: Customer Service Advocate
Job Order#: XN813137818
Location: Bartow, FL
Pay: $16.00/hr
Hours: Mon-Fri, 8:15am-5pm
Duration: Temporary
The Customer Service Advocate is responsible for providing client support with a “people-first” mentality while working with our internal collaborators. Customer Satisfaction is our upmost priority and leads to greater customer retention, higher lifetime values, and a stronger brand reputation. The advocates work with customers who have complaints, orders, or require information about products/services purchased from our organization. We provide solutions that fit individualized situations and prioritize the customer needs during each step of the process.
Core Capabilities and Competencies:
- Analytical Thinking and Problem Solving: Proficient in critical thinking, problem-solving, decision-making, planning, time management, and organizational skills. Ability to identify operational issues and suggest improvements.
- Effective Communication: Strong oral, written, and presentation skills, active listening, and providing balanced feedback.
- Customer Focus and Operational Excellence: Building a culture of quality, performance effectiveness, and operational excellence through best practices, collaboration, and partnership. Must be able to handle escalations and de-escalation while staying calm.
- Self-Management and Motivation: Efficiently managing time, conflicting priorities, stress, and professional development. Self-motivated and capable of working independently with limited supervision.
- Adaptability and Agility: Thrive in a fast-paced environment, effectively managing competing priorities, and meeting the demands of various stakeholders while maintaining high performance. Must be able to handle issues and concerns with empathy and sympathy.
- Education: High School Diploma or Equivalent
Benefits:
Weekly pay, direct deposit and pay cards available
Low-cost health insurance
1 week of pay after 1600 hours worked
6 paid Holidays after 1600 hours worked
Referral bonus- $100.00 referral bonus for each employee that works 120 hours
Discount event tickets