Front Desk Support Staff

Company name: Aliviane Inc

Title of position: Front Desk Support Staff

Position type: Full-Time

Pay range: $10

Location: 3801 Mattox

El Paso, Texas 79925

Benefits:

We offer our team -

• Medical, dental, and vision insurance and 401(k)
• Generous paid time off, extended illness leave, and paid holidays
• Mental Health Hours
• Excellent growth and development opportunities
• Satisfying and rewarding work helping clients overcome substance abuse
• Flexible Schedule
• Half day Friday

As well as company-paid benefits such as life insurance and short-term disability!

About Us

Aliviane Inc. is committed to providing treatment to members of our community who struggle with substance abuse. Through substance use and mental health services, education, and awareness we help people recover from addiction as they embrace their voice, discover their journey, and engage their community. The success of our mission is made possible by the skills and contributions of our diverse team. Become a part of a unique organization that is spearheading substance use treatment in Texas. Become a part of Aliviane!

Job Summary

Responsible for answering phone calls, greeting walk-in customers, and managing the customer service area. Front

desk support will screen referrals, schedule appointments for the appropriate service needed, complete financial

eligibility, and complete administrative tasks upon request. Front Desk Support will handle phone calls in a

professional and courteous manner and provide great customer service.

Essential Duties and Responsibilities

• Collect, review, and prepare documentation needed to submit daily billing and census when deemed

necessary.

• Greets visitors and assists in connecting them to the appropriate staff person.
• Checks TMHP (Medicaid) portal daily to ensure clients continue having coverage.
• Answers telephone calls promptly, accurately, and professionally. Takes and relays messages and connects

calls to the appropriate party.

• Completes daily reminder calls for next day appointments.
• Prepares intake packets and files for new clients.
• Prepares files prior to appointments and reviews accountability documentation daily.
• Schedules new screening and intake appointments, and schedules clients for future appointments and group

counseling when deemed necessary.

• Assists in prescreening calls prior to scheduling potential clients for screening or intake.
• Assists in completing financial eligibility and administrative intakes when needed.

Required/Preferred Education and Experience

• High School Diploma or GED.
• One or two years of experience in a medical office is preferred.
• Experience with calling Medicaid/Medicare and Private Insurance Companies to verify benefits.