Position Summary/ Objective:
Under the direction of the Front Desk Manager and/or Director, the Front Desk Supervisor will be responsible for supervising the front desk operation of the resort, assisting with training of associates, providing guest and/or owner satisfaction, and maximizing revenue and occupancy in accordance with GPR standards. Associate will work independently or in a team under little to no supervision. This position relies on excellent judgment to perform the functions of the job.
Primary Essential Functions:
- All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
- Observe associates while they work to ensure proper owner/guest checking in and out of resort in a courteous, efficient and professional manner.
- Account for guest room inventory, cash handling, and other administrative responsibilities per policies and procedures.
- Perform front desk duties as necessary such as registration, check out and processing reservations for guests.
- Communicate closely with Housekeeping and Maintenance regarding discrepancies and quality of rooms division.
- Respond to and resolve guest requests and concerns in a timely and professional manner, and escalate matters to the Front Desk Manager and/or Director when applicable.
- Remain knowledgeable of hotel services and facilities, special promotions, daily activities, groups in house, and special requests.
- Maintain the enforcement of guidelines regarding health and safety policies and procedures.
- Remain knowledgeable of emergency procedures, current projects, reports on any damages or repairs needed.
- Exemplify the proper appearance of uniform and nametag usage.
- Assist with any additional tasks or special projects as assigned by the Front Desk Manager and/or Director.
- Responsible for conducting all responsibilities in a professional and ethical manner.
- Responsible for maintaining a consistent, regular attendance record.
- Adhere to performance standards, company policies and procedures, as they relate to the department.