Front Desk Supervisor – EVEN Hotel Downtown Omaha
Location: 2220 Farnam Street, Omaha, NE
Position: Full-time, salaried
Salary: $38,560–$45,000 annually, depending on experience
Primary Hours: 7:00 a.m.–4:00 p.m., with weekends and holidays required as needed
EVEN Hotel Downtown Omaha is seeking a dependable, guest-focused Front Desk Supervisor to help lead our front desk team and support daily hotel operations. This is a hands-on position for someone who takes initiative, communicates professionally, and delivers excellent guest service.
Responsibilities
- Supervise daily front desk operations and support staff throughout the shift.
- Assist with guest check-ins, check-outs, reservations, billing, and payment processing.
- Address guest questions and concerns professionally and promptly.
- Train and coach front desk employees on hotel procedures, service expectations, and IHG brand standards.
- Communicate with housekeeping and maintenance regarding room readiness, guest requests, and operational needs.
- Review reservations, room assignments, and shift reports for accuracy.
- Follow hotel cash-handling, safety, security, and incident-reporting procedures.
- Drive the hotel shuttle occasionally as needed.
- Assist the General Manager with other duties as assigned.
Required Qualifications
- Previous experience working at an IHG hotel.
- Valid driver’s license and the ability to safely operate the hotel shuttle.
- Availability to work weekends and holidays as needed.
- Strong customer service, communication, and problem-solving skills.
- Ability to lead by example, handle competing priorities, and remain professional under pressure.
- Dependability, attention to detail, and a commitment to guest satisfaction.
Preferred Qualifications
- Hotel Key PMS knowledge.
- Previous hotel front desk supervisory or leadership experience.
To Apply
Submit your resume highlighting your IHG hotel experience and any front desk leadership experience.