Join Our Team at Hyatt House University Area- Front Desk Supervisor
Are you passionate about hospitality and creating memorable guest experiences? At Hyatt House Lansing/University Area, we're all about making guests feel at home while delivering the thoughtful service and genuine hospitality Hyatt is known for. We're looking for a Front Desk Supervisor who shares our commitment to excellence, enjoys developing others, and takes pride in creating a welcoming experience for every guest.
As the hub of the hotel, the front desk is where first impressions are made-and as a supervisor, you'll lead the team that sets the tone for every guest interaction. Your leadership will ensure seamless operations, uphold Hyatt brand standards, and foster a culture of proactive, responsive, and caring service. If you thrive on engaging with people, guiding a team, and delivering elevated experiences, this is your opportunity to shine.
Why You'll Love This Role:
- You'll be the go-to leader for our front desk team, creating a cohesive, guest-focused environment.
- You'll have the chance to grow-many of our supervisors advance to Assistant General Manager roles within a couple of years.
- You'll work in a stylish, vibrant setting that reflects the Hyatt House brand's Bright, welcoming modern vibe.
What You'll Do:
- Deliver exceptional service to every guest, every time.
- Oversee check-in/check-out processes with efficiency and warmth.
- Manage reservations, special requests, and room blocks like a pro.
- Maintain a thorough knowledge of our property, amenities, and selling strategies.
- Support yield management efforts alongside the AGM and GM.
- Ensure the lobby and front desk area reflect the warm, welcoming, and residential atmosphere that defines the Hyatt House brand.
- Uphold safety, security, and emergency procedures.
Why Hyatt House University area in Lansing & Concord Hospitality?
- Competitive Pay & Benefits: Full-time associates enjoy medical/dental/vision coverage, life insurance, disability options, 401K, tuition assistance, and discounted rates at Concord-managed hotels.
- Career Growth: We invest in your development with training and advancement opportunities.
- Culture That Cares: Our five Cornerstones-Quality, Integrity, Community, Profitability, and Fun-are the foundation of everything we do. At Hyatt House Lansing, you'll join a team that values you and celebrates success together.
- Welcoming Environment: Work in a thoughtfully designed space that feels comfortable and inviting, where every detail helps create a welcoming experience for our guests.
If you take pride in your work, love leading a team, and want to be part of a sophisticated, fun, and growth-oriented culture, we want to hear from you!
Apply today and bring your hospitality talent to Hyatt House University Area- Lansing!