Love Dogs? Join the Pack!
Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk!
Perks and Benefits:
- Competitive hourly base pay
- Paid Time Off
- Merit-based pay increases
- Training and development
- Career growth path (Assistant Manager, Manager)
- Complimentary Escentials service membership
- Retail and additional services discounts
- Energetic, fun-loving work environment
- Uniform shirts
- Endless licks and wags
About the Position:
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires:
- Sales experience and confidence (membership sales are highly valued!)
- Customer service experience (retail, restaurant)
- Computer/ Technology proficiency
- Ability to service multiple clients at once
- A passion for dogs and dog health & wellness!
- Reliable transportation
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover!
Tasks:
- Drive membership sales through health and wellness education
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities:
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time management; scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards