Front Desk Sales Associate & Key Holder – Full Time
Total Average Compensation: $21–$23/hour (Plus Additional Sales Bonus Opportunities)
Schedule: 35–40 hours/week | Closed Sundays
Locations: Lake Zurich & Buffalo Grove, IL
Who We Are
Scenthound isn’t your typical dog grooming shop—we’re transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy.
At Scenthound, we’re more than just dog lovers—we’re a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart.
Our North Star
We remove barriers so people can love and connect with their dogs every day.
Our Core Values
- Dog First – We speak dog.
- One Pack – We support each other.
- Bring Love – We love what we do.
- Seek Growth – We invest in ourselves and each other.
- Make a Difference – We are the change.
About the Role
· As a Front Desk Sales Associate & Key Holder, you are the first impression of Scenthound and a critical part of daily store operations. This role blends sales, customer service, operational execution, and leadership support.
· In addition to delivering a best-in-class front desk experience, you will serve as a trusted leader on duty, responsible for opening and closing the store, maintaining operational standards, and supporting the Store Manager in driving performance.
· This is an ideal role for someone who is hands-on, dependable, tech-savvy, and ready to grow into a leadership position.
What You’ll Do
Sales & Customer Experience
- Manage inbound leads through our CRM and schedule appointments
- Educate customers about services to drive membership and product sales
- Meet or exceed sales KPIs: Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales
- Recommend add-on services based on dog needs
- Deliver an exceptional, informative customer experience—every time
- Resolve customer concerns quickly and professionally
Operations & Key Holder Responsibilities
- Open and close the store following standard operating procedures
- Ensure cash handling, POS reconciliation, and end-of-day reporting accuracy
- Maintain store readiness, cleanliness, and safety standards at all times
- Monitor daily schedules and adjust for optimal flow and efficiency
- Act as Manager on Duty when the Store Manager is not present
- Support the Store Manager in executing daily priorities and achieving store goals
- Lead by example in performance, accountability, and customer experience
What We’re Looking For
· Sales Experience: Background in retail, hospitality, or membership-based sales is preferred
· Customer Service: Experience providing high-quality, solutions-based service
· Leadership Ability: Prior experience as a key holder, shift lead, or supervisor is a strong plus
· Dependability: Reliable and responsible with store access and operations
· Dog Lover: Passion for pet health and wellness is a plus
· Strong Communicator: Comfortable speaking with customersand teammates in a professional, approachable way
· Tech-Savvy: Familiar with CRM, POS, and scheduling systems
· Analytical: Ability to read and act on performance data
· Leadership Potential: Motivated to take initiative and support team success
Benefits & Perks
- Clear career path: Advancement to Groomer, Assistant Manager, or Scenter Manager
- Health benefits: Medical, dental, and vision (for full-time employees)
- Paid Holidays: 4 in a Year
- Time off: Paid time off (PTO) for both full- and part-time team members
- Work-life balance: No late evenings, and closed on Sundays
- Unlimited: Snacks and Drinks on the house
- Free Grooming: Bring in your pet for free grooming once a month
- Financial perks: Participation in tip pool, merit-based raises
- Bonus opportunities up to $500/month based on results
- Be part of something bigger: Opportunity to grow with a woman-owned small business making a difference in the community