Front Desk Representative

This position handles the check-in and check-out process, answers guest inquiries, resolves concerns, and ensures accurate reservation and billing procedures. The Front Desk Agent is responsible for providing outstanding guest service and creating a welcoming experience for all guests.

Benefits:

• Employee discounts

Benefits/Perks

• Flexible Schedule
• Great work-life balance
• Ongoing training
• Employee Discount

Job Summary
 The Front Desk Agent is responsible for providing outstanding guest service and creating a welcoming experience for all guests. This position handles the check-in and check-out process, answers guest inquiries, resolves concerns, and ensures accurate reservation and billing procedures. The Front Desk Agent works closely with housekeeping, maintenance, and other departments to maintain smooth hotel operations while upholding brand standards and delivering exceptional hospitality. 

Responsibilities 

• Greet customers as they arrive and provide an excellent customer experience
• Answer phone calls and book reservations
• Maintain a clean and inviting environment
• Provide general customer service and attend to the needs of customers throughout their services

Qualifications

• Excellent communication skills with a commitment to customer service
• Strong work ethic and positive attitude
• Familiar with computers 
• Excellent multi-tasking skills