Front Desk Representative

• Onsite-candidate to be bilingual: Spanish & English

• Greet patients and other visitors arriving for appointments
• Check patients in: (enter demographics, insurances, and authorizations)
• Responsible for the timely verification of medical insurance benefits
• Verify online or call insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to visit
• Coordinate with patients regarding their insurance benefits and medical provider program
• Collect all co-payments/balances upfront
• Call PCPs to obtain referrals and/or authorizations if required by new insurance
• Obtain new providers information to add to NextGen
• Obtain, verify, and enter patient information into EMR. Ensures the accuracy of all entries
• Scan paperwork to EMR
• Complete end-of-day closing duties
• Assist in cross-training new personnel on front desk duties
• Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate

• Check out every patient
• Make follow-up appointments and follow appointment scheduling protocol and forcing power protocol
• Post charges and keep the posting of capitations up to date
• Fax back the notes to the PCP or referral physician
• Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected
• Scan all supporting documentation into the patient's chart

• First point of contact between patient and office.
• Greet and help patients by scheduling appointments, maintaining patient records, and answering telephone calls and inquiries
• Optimize provider schedules and patient satisfaction with efficient scheduling
• Communicate with the Doctor and Office Manager of scheduling changes and updates
• Verify patient insurance records and obtain authorizations for services
• Maintain office inventory and equipment by ordering necessary supplies

• High School Diploma
• 1-2 years of Customer Service experience
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Ability to handle and diffuse patient complaints and disagreements
• Exceptional communication and interpersonal skills
• Experience navigating Electronic Medical Records and Outlook
• Bilingual English/Spanish (if requested)

Pavan.p@sunrisesys.com