Administrative Skills, Clinical Support, Co-Payments, Communication Skills, Data Entry, Demographics, Detail Oriented, Electronic Medical Records, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Customer Service, Interpersonal Skills, Medical Office, Medical Record System, Medical Terminology, Microsoft Office, Multitasking, Operational Support, Operations Management, Organizational Skills, Pain Management, Patient Assessment, Patient Care, Patient Confidentiality, Patient Registration, Policy Development, Presentation/Verbal Skills, Procedure Development, Quality Metrics, Regulatory Compliance, Staff Training, Telephone Skills, Writing Skills
Position Summary:
We are seeking a friendly, professional, and organized Front Desk Representative to join our medical office team. As the first point of contact for patients, this role plays a vital part in creating a positive patient experience while ensuring efficient office operations. The Front Desk Representative is responsible for greeting patients, managing check-in and check-out processes, handling scheduling and phone calls, and supporting the clinical and administrative staff.
Key Responsibilities:
- Greet patients and visitors in a courteous and professional manner.
- Register patients, verify insurance information, and update demographic details in the practice management system.
- Collect co-pays, balances, and provide receipts in accordance with office policies.
- Answer multi-line phone system, route calls, and respond to patient inquiries.
- Schedule, confirm, and reschedule patient appointments.
- Maintain confidentiality of all patient information in compliance with HIPAA regulations.
- Assist with patient check-out, including scheduling follow-up visits and providing necessary paperwork.
- Coordinate with clinical staff to ensure smooth patient flow throughout the office.
- Perform general administrative tasks such as filing, scanning, and data entry.
- Support office operations by adhering to established policies, procedures, and quality standards.
Qualifications:
- Education: High school diploma or equivalent required; associate’s degree or medical office coursework preferred.
- Experience: Minimum 1–2 years of experience in a medical office, healthcare, or customer service environment preferred. Familiarity with insurance verification, medical terminology, or EMR/EHR systems is a plus.
Skills:
- Excellent interpersonal and communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency with Microsoft Office and electronic scheduling systems.
About Centurion Spine and Pain Centers:We are proud to be the leading providers of progressive interventional pain relief. Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care. LOOKING FOR A CAREER IN THE MEDICAL FIELD? Apply today and have the potential to join the Leading Interventional Pain Management Specialists. At Centurion Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain. Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile.
C
Centurion Spine and Pain Centers