We are seeking a friendly and highly organized Receptionist to be the first point of contact for patients at Pain Clinic Associates in Memphis, TN. This role is responsible for ensuring a positive first impression through phone and in-person interactions, accurately capturing information for billing, and maintaining up-to-date patient records. If you are a compassionate, detail-oriented individual with excellent communication skills, we would love to have you join our team.
Key Responsibilities:- Customer Service: Greet patients and visitors warmly, ensuring a positive first impression of the clinic. Handle patient inquiries and direct them appropriately.
- Patient Registration & Information Collection: Accurately gather and enter patient demographic and insurance information at the time of the first encounter.
- Insurance Verification: Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians when needed.
- Chart Preparation: Prepare patient charts and messages, ensuring all necessary information is complete and accurate.
- Billing Information: Capture and update billing information to ensure accurate invoicing and seamless insurance processing.
- Phone & Appointment Management: Manage phone calls, schedule appointments, cancel or reschedule as necessary. Take new patient consults and ensure all required information is collected.
- Daily Financial Processes: Assist with closing out daily financial processes, including managing cash, checks, and credit card transactions.
- Opening & Closing Procedures: Ensure smooth opening and closing of the clinic, including following security procedures, preparing the clinic for the day, and ensuring patient amenities are available.
- Medical Records Management: Manage requests for medical records, fax requests, and maintain accurate filing systems.
Essential Competencies:- Demonstrates competence in age-appropriate customer service for adolescents, adults, and seniors.
- Performs duties with competence, professionalism, and attention to detail.
- Strong understanding and alignment with the company’s mission and values.
- Complies with applicable laws, regulations, and internal policies
- Demonstrates excellent interpersonal skills with patients, staff, and the public.
- Ability to handle urgent situations calmly and efficiently.
- Strong critical thinking skills, including problem-solving, planning, and decision-making.
Qualifications:- Experience/Education: One (1) - Three (3) years of experience in a physician's office is preferred. A high school diploma or equivalent is required.
- Interpersonal Skills: Strong communication skills, both verbal and written. Ability to develop and maintain effective relationships with patients and office staff.
- Physical Requirements: Work involves minimal physical effort with intermittent periods of exertion.
- Environmental Conditions: Work is performed under normal clinic conditions with an emphasis on patient care.
Additional Skills and Competencies:- Ability to manage multiple tasks and prioritize effectively.
- Strong organizational skills and attention to detail.
- Ability to work as part of a team and contribute to a positive work environment.
- Experience with medical records and billing systems is a plus.
Why Join Us?- Positive and supportive work environment.
- Opportunity to be part of a dynamic, patient-focused clinic.
- Competitive salary and benefits package.
If you are ready to be a key member of a caring and efficient team, apply today to join us in making a difference in our patients' lives!
Powered by JazzHR