Client Profile- Medical facility offering assisted living and memory care.
Job Summary- Responsible for front line administrative support to residents, visitors and internal and external staff and support staff.
Responsibilities
- Operate telephone switchboard to answer, screen and forward calls, provide information and respond to inquiries; take messages.
- Check and handle all voicemails (including those that come through via email)
- Great all residents and guests in a courteous and professional manner; direct or escorts individuals to specific destinations
- Daily resident check in/check out; ensure residents are signing the front desk binder
- Enter daily safety and resident falls report; snow log report when applicable
- Monitor Nurse Call system and respond accordingly
- Enter transportation and work order request into system as needed.
- Sort and deliver all mail, internal messages and packages to residents and staff.
- Reserve the private dining area for residents and guests.
- Know emergency call systems and emergency procedures (fire, medical, and police)
- Keep immediate supervisor fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken.
- Refer all prospective residents and families to leasing team.
- Distribute applications to prospective employees.
- Other duties including special projects as assigned.
Qualifications
- High School diploma; or three to five years related experience and or training or equivalent combination of education and experience
- Minimum of three years of office experience
- Experience working with the elderly is a plus
- Intermediate computer skills; including knowledgeable of Microsoft Office Suite
- Must have excellent customer service skills; patience; empathy
- Must be able to respond to emergencies in a calm manner
- Hours: M-F 8:30am to 4:30pm
- Starting pay: $14.00 to $16.00 hourly; competitive health insurance and benefits.