Front Desk Receptionist

Job Title: Hotel Front Desk Receptionist

Location: Benny's Colville Inn, Colville, Washington

Job Type: Full-Time / Part-Time / Shift Work

Reports To: Front Office Manager

Job Summary:

We are seeking a friendly, professional, and customer-focused Hotel Front Desk Receptionist to join our team. As the first point of contact for guests, you will play a key role in creating a welcoming experience. You will be responsible for handling guest check-ins and check-outs, reservations, and providing information and assistance throughout their stay.

Key Responsibilities:

• Greet guests upon arrival with a warm and welcoming attitude.

• Check guests in and out efficiently, verifying reservations and issuing room keys.

• Process payments, issue receipts, and maintain accurate billing records.

• Answer incoming calls, respond to emails, and handle guest inquiries or requests.

• Provide information about hotel services, amenities, local attractions, and directions.

• Coordinate with housekeeping and maintenance to ensure room readiness and respond to guest needs.

• Address guest complaints or concerns promptly and professionally, escalating when necessary.

• Maintain the front desk area, ensuring it is tidy, professional, and presentable at all times.

• Follow hotel security procedures and safeguard guest confidentiality.

• Perform daily shift reports and administrative tasks as required.

Qualifications:

• High school diploma or equivalent; associate's degree in hospitality or related field is a plus.

• Proven experience in customer service; previous hotel front desk or receptionist experience preferred.

• Proficiency with front desk systems and office software (e.g., MS Office, hotel booking software like Opera, Cloudbeds, or PMS systems).

• Excellent communication and interpersonal skills.

• Ability to multitask and stay organized in a fast-paced environment.

• Flexible availability, including evenings, weekends, and holidays.

• Professional appearance and demeanor.

Work Conditions:

• Standing for extended periods

• Interacting with guests from diverse backgrounds

• Working shifts including nights, weekends, and holidays

Benefits (if applicable):

• Competitive pay

• Paid time off

• Employee discounts

• Opportunities for advancement