Position SummaryResolve Pain Solutions is seeking a dependable, professional, and patient-focused Front Desk Receptionist to join our team.This position is responsible for providing excellent customer service, managing patient check-in and check-out, scheduling appointments, verifying insurance coverage, collecting payments, and supporting daily clinic operations.The ideal candidate will have experience working in a medical office, strong communication skills, and knowledge of medical insurance verification and authorization processes.
Essential Job ResponsibilitiesPatient Check-In and Check-Out
- Greet patients professionally and courteously.
- Check patients in and out for scheduled appointments.
- Verify patient demographics and update information in the electronic medical record (EMR).
- Ensure all required patient forms and documentation are completed.
- Schedule follow-up appointments and procedures as directed.
- Maintain patient confidentiality in accordance with HIPAA regulations
Insurance Verification and Authorization
- Verify patient insurance eligibility and active coverage before appointments.
- Confirm patient copayments, deductibles, and applicable financial responsibilities.
- Obtain and verify insurance referrals when required.
- Identify insurance plans requiring prior authorization and coordinate with the appropriate authorization department.
- Ensure insurance information is entered accurately into the EMR system.
- Communicate insurance coverage issues to patients and appropriate staff.
- Maintain knowledge of Medicare, Medicaid, commercial insurance, and managed care plans.
- Assist in resolving insurance-related registration and billing issues.
Patient Payments and Financial Responsibilities
- Collect copayments, outstanding balances, and other patient payments.
- Process credit card and other approved payment methods.
- Provide receipts and accurately document collections.
- Reconcile daily payments according to company procedures.
- Explain patient financial responsibilities professionally and accurately.
Scheduling and Telephone Responsibilities
- Answer incoming telephone calls professionally and promptly.
- Schedule, confirm, cancel, and reschedule patient appointments.
- Communicate with clinical staff regarding scheduling concerns.
- Assist patients with general questions and direct clinical questions to appropriate medical personnel.
- Maintain accurate appointment schedules to support efficient patient flow.
Administrative and Office Support
- Scan and upload patient documents into the EMR.
- Maintain organized electronic patient records.
- Assist with incoming faxes, medical records requests, and other administrative duties.
- Communicate effectively with providers, medical assistants, and management.
- Assist with maintaining an organized and professional front office.
- Perform additional administrative duties as assigned
Required Qualifications- High school diploma or GED.
- Previous medical front desk or medical office experience preferred.
- Experience with medical insurance verification and eligibility strongly preferred.
- Understanding of Medicare, Medicaid, and commercial insurance plans.
- Experience collecting copayments and patient balances.
- Strong computer and data-entry skills.
- Experience with electronic medical records; eClinicalWorks (eCW) experience is a plus.
- Excellent customer service and communication skills.
- Ability to multitask in a busy medical practice.
- Strong attention to detail and organizational skills.
- Dependable, punctual, and professional.
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