Front Desk Pediatric & Orthodontic Dental Office

An upbeat pediatric and orthodontic dental office in Waco is looking for a front desk administrator. Experience is preferred but will train the right candidate.

A full job description is as follows:

Essential Functions:

Provides outstanding customer service with patient as #1 priority; partnering with staff, timely and successfully resolves patient complaints, concerns and questions.

Acts as the liaison between the new patient and the office

Explains financial options to patients and family members so as to facilitate an understanding of the patient's’ obligations

Opens and/or closes office according to office policy

Checks the daily schedule for accuracy

Greets and welcomes patients and visitors; assists in helping clinical staff with patient flow such that there is minimal patient waiting time

Answers and responds to telephone calls with professionalism and according to office policy; responds to voice mail messages professionally and timely

Checks in patients according to office policy, verifying and updating patient information

Makes follow up patient appointments as needed; confirms the next appointments according to patient preferences and office policy while scheduling for most efficient use of Doctor and staff time

Follows HIPAA protocol in protecting patient private information

Uses best efforts to fill in cancellation and no-show appointment times

Effectively understands and utilizes company dental software, HRIS, applicable Microsoft Suite applications and other internet vehicles as necessary

Understands company’s timekeeping system and enters hours worked and PTO appropriately and timely; gains pre-approval from Office Manager for overtime; notifies Office Manager immediately if discrepancy in hours paid through payroll

Completes continuing education as necessary

Collects payment from patients at the time of treatment

Prepares financial treatment plans and presents plan options to patient at end of their
appointment

Travels as necessary for business related functions and training

May check validity of debit balance accounts

Verifies patient insurance plans

Manages the status of accounts and balances and identifies inconsistencies

Follows up by phone, email and letters with patients on outstanding balances in tactful
but diplomatic manner

Bilingual Preferred but not a necessity.

Nonessential Functions:

Performs additional tasks as necessary or assigned to achieve office/company goals.

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed for this position.  This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business needs.