Front Desk/Patient Experience Specialist

Why Join Roseman? Because this is your chance to grow with a team—and a University—that’s going places. We are a private, nonprofit institution preparing the next generation of healthcare leaders through innovation, compassion, and academic rigor. And we believe those same values should guide how we treat our employees.

Job Description:

Be the First Smile Patients See—and the Reason They Return

The Role at a Glance:

As a Front Desk/Patient Experience Specialist with Roseman Medical Group, you'll play a vital role in creating an exceptional experience for every patient—from the first phone call to check-out. Working closely with providers, clinical staff, and patients, you'll coordinate front office operations, schedule appointments, assist with insurance and billing inquiries, and ensure every interaction is welcoming, efficient, and compassionate. This is an excellent opportunity for someone who enjoys building relationships, thrives in a fast-paced healthcare environment, and is passionate about delivering outstanding customer service.

What You’ll Do and Why You’ll Love This Role:

·  Create a positive first impression by greeting patients in person and over the phone while delivering exceptional customer service.

·  Coordinate appointments, patient check-in/check-out, insurance verification, authorizations, and payment processing to keep clinic operations running smoothly.

·  Partner with providers and clinical staff to ensure an efficient, patient-centered experience from arrival through follow-up.

·  Assist patients with billing questions, medical records requests, and patient portal support while maintaining confidentiality and professionalism.

·  Build meaningful relationships with patients and become an essential member of a collaborative healthcare team dedicated to improving lives every day.

What We're Looking For

·  High school diploma or equivalent required.

·  Minimum one (1) year of experience in a medical office or similar healthcare environment.

·  Experience with electronic medical records (EMR/EHR) and Microsoft Office.

·  Strong customer service, communication, and organizational skills.

·  Ability to multitask while maintaining accuracy and professionalism in a fast-paced environment.

·  Bilingual (Spanish-speaking) candidates are encouraged to apply.

·  HIPAA certification or completion during the onboarding period required.

What Makes You Successful –

You are someone who:

Enjoys helping others and creating exceptional patient experiences.

Communicates with empathy, professionalism, and compassion.

Thrives in a fast-paced environment and can successfully manage multiple priorities.

Takes initiative, solves problems, and works collaboratively with providers and teammates.

Maintains accuracy, confidentiality, and attention to detail in every interaction.

Is dependable, adaptable, and committed to delivering outstanding service every day.

Benefits and Perks

At Roseman University, we believe exceptional employees deserve exceptional benefits. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance at every stage of your career.

Our benefits include:

• Multiple medical, dental, and vision plan options, including some available at no cost to employees
• Generous 403(b) retirement plan with an employer match of up to 7.5% and immediate vesting
• Employer-paid life insurance and Disability protection
• Tax-advantaged healthcare savings accounts
• Wellness, mental health resources and Employee Assistance Program (EAP)
• Generous paid time off policy and seven paid holidays, including an extended Thanksgiving break each year.

At Roseman, we're committed to creating an environment where employees can thrive both personally and professionally. Our benefits and time-off programs reflect our dedication to supporting the people who help make our mission possible.

Why Join Us?

If you're passionate about helping others, enjoy working as a part of a collaborative team, and want to make a meaningful difference in patients’ lives every day, don’t miss the chance to join our dynamic team—apply today and start your journey.

 Rate of Pay: $19.50 per hour   

Join us in creating an exceptional experience for every patient, every visit, every day.

Roseman University of Health Sciences is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.