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Front Desk - Patient Coordinator

Dr. Toothfairy

Falls Church, Virginia

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JOB DETAILS
SALARY
$16–$20
SKILLS
Administrative Skills, Calendar Management, Co-Payments, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Data Quality, Detail Oriented, Establish Priorities, Fast Food, HIPAA (Health Insurance Portability and Accountability Act), Medical Affairs, Medical Assistance, Medical Office Administration, Medical Records, Medical Terminology, Microsoft Office, Multitasking, Operations, Organizational Skills, Patient Assessment, Patient Care, Patient Confidentiality, Privacy Controls, Record Keeping, Team Building, Telephone Skills
LOCATION
Falls Church, Virginia
POSTED
4 days ago
Please note: this is an in-person job

Job Description: Front Desk/Patient Coordinator

Overview: We are seeking a highly organized and customer-oriented individual to join our team as a Front Desk Receptionist/Patient Care Coordinator

As the first point of contact for our dental office, you will play a crucial role in providing exceptional patient service and ensuring smooth daily operations. If you have excellent communication skills and enjoy working in a fast-paced medical environment, we encourage you to apply.

Requirements:
  • Previous experience working in costumer service setting.
  • Familiarity with medical terminology and systems is a plus.
  • Excellent customer service skills with the ability to handle difficult situations professionally.
  • Strong attention to detail and organizational skills.
  • Proficient computer skills, including knowledge of Microsoft Office Suite.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Impeccable phone and e-mail etiquette.
  • Ability to calculate basic numbers and explain patient balances.

Duties:
  • Greet patients and visitors with a warm and friendly demeanor.
  • Check patients in and out, verify insurance information, and collect co-pays/balances.
  • Schedule appointments using our electronic medical scheduling system (Oryx).
  • Answer phone calls and respond to inquiries or direct them to the appropriate staff member.
  • Maintain patient records and ensure accuracy of information.
  • Assist with medical administrative support tasks as needed.
  • Adhere to HIPAA guidelines to protect patient privacy and confidentiality.

Working schedule is:
  • Monday 8:30 - 5:00.
  • Tuesday: as needed.
  • Wednesday 9 - 5:00 or 11:30 - 6.
  • Thursday: as needed. 
  • Friday 7:30 - 3:00.
  • All team members required to participate in team building and community engagement social events. Community involvement is an important part of the job.

About the Company

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Dr. Toothfairy