Front Desk Overnight Supervisor, (Full Time)

SCOPE AND PURPOSE:

Responsible for the management of all aspects of the Front Office functions in accordance with hotel standards.  Directs, implements, and maintains a service and management philosophy, which serves as a guide to the respective staff.

MAIN DUTIES AND RESPONSIBILITIES:

• Ability to provide legible communication.
• The ability to have excellent follow through on all operational matters as it relates to communicating and resolving problems for the various departments
• Ability to accurately compute valuable mathematical calculations.
• Able to represent the hotel, to greet and escort guests and VIP’s arriving to our hotel
• The ability to work at the Front Desk in all job aspects.
• Familiarity with yield management and cost controls.
• The ability to inspect guest rooms and tour the hotel as trained by the Front Office Manager and to fill our maintenance work orders as well
• Ability to enforce hotel’s standards, policies and procedures with the Front Office staff.
• Ability to create and maintain a positive work environment to ensure an excellent work relationship with other departments and to ensure the guest expectations.
• The ability to ensure adherence to all credit procedures in the Front Office; review High Balance Report and follow up on credit problems with Credit Manager and Front Office Manager
• Ability to be a clear thinker, analyze and resolve problems pertaining to hotel standards.
• Ability to prioritize and organize work assignments and delegate work.
• The ability to conduct performance evaluations and discipline employees when needed
• Ability to train and motivate staff on a daily basis to maintain a cohesive team.
• Ability to focus attention on details by doing daily rounds of the guest rooms and public areas.
• Ability to remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive.
• Ability to ensure security and confidentiality of guest and hotel information.
• Ability to ensure that all special guest needs and expectations are met and exceeded.
• Ability to prepare schedules, in order, to ensure budget expectations.
• Ability to maintain excellent grooming and dress codes for all staff workers.
• Ability to be aware of all safety and emergency procedures of the hotel.
• Ability to fill in for the Front Office Manager when she/he is not available
• Ability to print and distribute all reports to each department of the hotel
• Other duties as assigned

Compensation is $26 per hour