Front Desk/Medical Receptionist

Front Desk/ Medical Receptionist

Responsibilities of Position include:

• Scheduling, rescheduling, and canceling patient appointments as required.

• Answering patients' questions regarding medical tests and procedures.

• Providing instructions to patients to ensure that they are prepared for examinations and procedures.

• Confirming patient appointments.

• Courteously receiving incoming telephone calls and taking messages as needed.

• Explaining financial requirements and obligations to patients and entering payments into the practice management system.

• Scheduling referral appointments and follow-ups.

• Verifying insurance details and informing patients of un-covered fees.

• Filing documents and organizing supplies.

• Issue medical files to persons and agencies according to laws and regulations.

• Distribute medical charts to the appropriate departments of the facility.

• Maintain quality and accurate records by following procedures.

• Ensure patient charts, paperwork and reports are completed in an accurate and timely manner.

• Make sure all medical records are protected and kept confidential.

• File all patients' medical records and information.

• Supply the nursing department with the appropriate documents and forms.

• Complete clerical duties including answering phones, responding to emails, and processing patient admission/reception.