Front Desk/ Medical Receptionist Responsibilities of Position include: • Scheduling, rescheduling, and canceling patient appointments as required. • Answering patients' questions regarding medical tests and procedures. • Providing instructions to patients to ensure that they are prepared for examinations and procedures. • Confirming patient appointments. • Courteously receiving incoming telephone calls and taking messages as needed. • Explaining financial requirements and obligations to patients and entering payments into the practice management system. • Scheduling referral appointments and follow-ups. • Verifying insurance details and informing patients of un-covered fees. • Filing documents and organizing supplies. • Issue medical files to persons and agencies according to laws and regulations. • Distribute medical charts to the appropriate departments of the facility. • Maintain quality and accurate records by following procedures. • Ensure patient charts, paperwork and reports are completed in an accurate and timely manner. • Make sure all medical records are protected and kept confidential. • File all patients' medical records and information. • Supply the nursing department with the appropriate documents and forms. • Complete clerical duties including answering phones, responding to emails, and processing patient admission/reception.
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