| Location | Redondo Beach, California |
| Job Type | Full-time |
What You'll Do
· Provide leadership, direction, and support to Guest Services and Front Office associates.
· Oversee daily guest services operations, including check-in, check-out, reservations, room assignments, and guest requests.
· Ensure guests receive a warm, professional, and welcoming experience throughout their stay.
· Monitor guest satisfaction and respond promptly and professionally to questions, concerns, and service recovery opportunities.
· Resolve guest issues and complaints with appropriate judgment, urgency, and follow-through.
· Assist with training, coaching, and development of Guest Services associates to ensure consistent service and operational standards.
· Monitor front desk operations, lobby presentation, and guest service areas to ensure cleanliness, organization, and brand standards.
· Coordinate with Housekeeping, Maintenance, Food & Beverage, and other hotel departments to ensure guest needs are addressed efficiently.
· Review and maintain accurate guest information, room status, billing, and payment details in accordance with hotel procedures.
· Assist with daily operational reports, cash handling, deposits, and other front office administrative responsibilities.
· Support the management team in achieving guest satisfaction, revenue, service, and operational goals.
· Monitor staffing levels and assist with scheduling to ensure appropriate coverage based on business needs.
· Promote hotel amenities, services, and programs while identifying opportunities to enhance the guest experience.
· Ensure compliance with hotel policies, brand standards, safety procedures, and applicable regulations.
· Communicate important guest, operational, and maintenance information to appropriate hotel leadership and departments.
· Perform other duties as assigned.