Front Desk Manager

Massanutten | Great Eastern Resort Management

Front Desk Manager

Lead the Guest Experience at Massanutten Resort

Do you have a passion for hospitality, guest service, and leading teams to success? Massanutten Resort is seeking an experienced Front Desk Manager to help create exceptional guest experiences while leading and developing a high-performing Front Desk team.

As Front Desk Manager, you will serve as a key leader within our Guest Experiences division, overseeing daily operations, supporting team development, and ensuring every guest receives outstanding service from arrival to departure. This is an opportunity to make a meaningful impact at one of Virginia's premier resort destinations while building a culture of excellence, accountability, and engagement.

What You Will Do

• Lead the daily operations of a busy Front Desk department.
• Coach, mentor, and develop a team of 20+ employees.
• Foster a guest-focused culture that delivers exceptional service.
• Resolve guest concerns with professionalism and urgency.
• Drive employee engagement and team performance initiatives.
• Analyze operational trends and implement process improvements.
• Collaborate with resort leadership to achieve business goals.
• Manage departmental budgets, inventory, and operational standards.
• Develop procedures, training programs, and best practices that support long-term success. 

What We Are Looking For

We are looking for a confident leader who enjoys developing people, solving challenges, and creating memorable guest experiences.

Required:

• 5+ years of management experience in hospitality, customer service, or a related field.
• Strong leadership, communication, and organizational skills.
• Computer proficiency and comfort using business systems.
• Valid driver's license with an approved driving record.
• Must be at least 21 years of age.

Preferred:

• Experience with employee training and professional development.
• Resort or hotel operations experience.
• Knowledge of Microsoft Office and reporting tools.
• College degree or equivalent experience.

Compensation

Annual Salary Range: $64,000 – $68,000

Schedule

This leadership role requires flexibility and visibility during resort operations.

• Variable schedule based on business needs
• Weekends required
• Evening availability required
• Holiday coverage as needed

What We Offer

A comprehensive benefits package designed to support your health, well-being, and career growth:

• Health, Dental, & Vision Insurance Available
• Paid Time Off (PTO) & Holidays
• ESOP (Employee Stock Ownership Plan)
• Employee Perks (discount on resort amenities, dining, retail, travel packages, and more)
• Professional Development & Internal Training Opportunities
• Leadership Growth & Career Advancement Paths

Apply Today!

Apply now and provide remarkable experiences.Applications accepted until 2:00 PM on Wednesday, September 30.

For more information, contact José Antonio Martínez at 540.289.3143.