- Overseeing daily front desk operations to ensure efficient patient check-in/check-out, accurate data collection, and timely patient flow
- Monitoring front desk performance metrics, including wait times, scheduling accuracy, and patient satisfaction
- Coordinating front desk coverage across multiple locations, including float staff or cross-training when necessary
- Collaborating with clinical and administrative leadership to ensure smooth interdepartmental workflows
- Managing front desk supply inventory, including ordering and distribution of office materials, forms, and patient-facing materials
- Training staff on EMR systems, phone etiquette, and front office protocols to maintain consistency across sites
- Supporting implementation of new technology, software, or process changes that impact front desk operations
- Conducting regular front desk audits to ensure compliance with documentation, billing, and patient privacy standards
- Developing and implementing strategies to achieve organizational goals, aligning team efforts with the company’s goals
- Leading and inspiring the team, setting clear expectations, fostering a positive work environment, and ensuring high levels of employee engagement
- Allocating and managing resources effectively, including budget, personnel, and tools, to optimize productivity and efficiency
- Regularly assessing and analyzing team and individual performance, providing feedback, addressing issues, and making adjustments to meet goals
- Making informed decisions to solve complex problems, mitigate risks, and ensure the success of projects and operations
- Handling escalated issues from patients, providers and/or concerns from peer department managers
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