Front Desk Manager

About the Role

As Front Desk Manager, you'll run day-to-day front office operations and make sure every guest gets a smooth check-in, a comfortable stay, and a friendly check-out. You'll hire, train, schedule, and coach the front desk team, handle guest issues, and work closely with the General Manager and housekeeping to keep the property running well.

What You'll Do

• Lead, train, schedule, and supervise front desk agents and night auditors
• Oversee check-in, check-out, reservations, and room assignments
• Resolve guest complaints quickly and professionally
• Manage room inventory, rates, and online travel agency (OTA) listings to support occupancy and revenue goals
• Review night audit reports, cash handling, deposits, and daily balancing
• Coordinate with housekeeping and maintenance on room status and guest requests
• Monitor and respond to online guest reviews
• Enforce hotel policies, safety procedures, and brand standards
• Cover front desk shifts as needed, including evenings, weekends, and holidays

What We're Looking For

• 2+ years of front desk or guest services experience in a hotel or motel
• 1+ year of supervisory or lead experience preferred
• Experience with a property management system (PMS) such as Hotel Effectiveness, or similar
• Strong customer service, problem-solving, and communication skills
• Comfortable with cash handling and basic financial reporting
• Able to work a flexible schedule, including weekends and holidays
• High school diploma or equivalent required; hospitality degree a plus
• Bilingual (English/Spanish) a plus

Benefits

• Competitive compensation
• Complete benefits package
• Hotel stay discounts
• Growth opportunities within an expanding hotel group