Front Desk Manager

Technical Proficiency: Comfortable with multi-line phone systems, Proficient in Word and Excel (must be able to create assigned tasks and charts), and Electronic Health Record (EHR) systems. We specialize in helping patients reclaim their mobility and confidence—naturally—by using research-backed IDD Therapy and state-of-the-art decompression tables.

Benefits:

• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Company: Disc Centers of America- Altamonte Springs
Specialty: Non-Surgical Spinal Decompression
Location: Altamonte Springs, FL

At Disc Centers of America, our mission is to deliver life-changing relief through innovative, non-surgical care. We specialize in helping patients reclaim their mobility and confidence—naturally—by using research-backed IDD Therapy and state-of-the-art decompression tables. Our goal is to provide a safe, effective alternative to surgery for those suffering from chronic back, neck, and disc pain.


Job Summary
We are seeking a highly motivated, detail-oriented, and patient-focused Front Desk Manager for a fast paced busy office. You will play a critical role in the patient’s journey, ensuring an exceptional experience from their first interaction through the completion of their care plan.

Key Responsibilities

• Patient Welcome & Flow: Greet patients with a warm smile, manage the check-in/out process, and maintain a high-energy, professional office atmosphere.
• Scheduling: Manage patient appointments across all phases of care using our practice management software.
• Communication: Answer and return calls professionally, follow up with new patient leads, and build strong rapport to guide patients through their onboarding.
• Financial Management: Collect payments, manage financial accounts, and clearly educate patients on care plans and financial expectations (insurance vs. self-pay).
• Administrative Support: Maintain accurate patient records, request medical records (MRIs, history), and ensure compliance with HIPAA guidelines.
• Internal Marketing: Assist with social media content and patient engagement initiatives to support office growth.
• Amongst other clerical tasks.

Qualifications & Skills

• Experience: 5+ years in a medical front desk or administrative role required. (This is not an entry level FD position)
• Communication: Superior verbal and written skills with an ability to connect with people and empower them to reach their health goals- preferable bilingual (spanish)
• Technical Proficiency: Comfortable with multi-line phone systems, Proficient in Word and Excel (must be able to create assigned tasks and charts) , and Electronic Health Record (EHR) systems.
• Mindset: Multitasker, Organized, Energetic, confident, and team-oriented personality who genuinely cares about patient outcomes and work organization.
• Detail-Oriented: Highly organized with the ability to multitask in a fast-paced wellness environment.

Benefits

• Competitive hourly pay (typically $$20+/hr. based on experience and proficiency
• Opportunities for bonus potential and professional growth.
• Employee discounts on wellness products and complimentary chiropractic care.
• Paid Time Off (PTO) and paid holidays.