Company: Disc Centers of America- Altamonte Springs
Specialty: Non-Surgical Spinal Decompression
Location: Altamonte Springs, FL
At Disc Centers of America, our mission is to deliver life-changing relief through innovative, non-surgical care. We specialize in helping patients reclaim their mobility and confidence—naturally—by using research-backed IDD Therapy and state-of-the-art decompression tables. Our goal is to provide a safe, effective alternative to surgery for those suffering from chronic back, neck, and disc pain.
Job Summary
We are seeking a highly motivated, detail-oriented, and patient-focused Front Desk Manager to be the welcoming heart of our clinic. You will play a critical role in the patient’s journey, ensuring an exceptional experience from their first interaction through the completion of their care plan.
Key Responsibilities
- Patient Welcome & Flow: Greet patients with a warm smile, manage the check-in/out process, and maintain a high-energy, professional office atmosphere.
- Scheduling: Manage patient appointments across all phases of care using our practice management software.
- Communication: Answer and return calls professionally, follow up with new patient leads, and build strong rapport to guide patients through their onboarding.
- Financial Management: Collect payments, manage financial accounts, and clearly educate patients on care plans and financial expectations (insurance vs. self-pay).
- Administrative Support: Maintain accurate patient records, request medical records (MRIs, history), and ensure compliance with HIPAA guidelines.
- Internal Marketing: Assist with social media content and patient engagement initiatives to support office growth.
Qualifications & Skills
- Experience: 3+ years in a medical front desk or administrative role required.
- Communication: Superior verbal and written skills with an ability to connect with people and empower them to reach their health goals- preferable bilingual (spanish)
- Technical Proficiency: Comfortable with multi-line phone systems, MS Office, and Electronic Health Record (EHR) systems.
- Mindset: Multitasker, Organized, Energetic, confident, and team-oriented personality who genuinely cares about patient outcomes.
- Detail-Oriented: Highly organized with the ability to multitask in a fast-paced wellness environment.
Benefits
- Competitive hourly pay (typically $18-$20/hr.
- Opportunities for bonus potential and professional growth.
- Employee discounts on wellness products and complimentary chiropractic care.
- Paid Time Off (PTO) and paid holidays.