Front Desk Lead Position

At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. Provide a high-level of customer service to all members and effectively resolve issues.

Benefits:

• Employee discounts
• Free uniforms
• Wellness resources

We are looking for a positive Front Desk Lead Associate to join our team! At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues, and perform administrative duties as needed. 
 
You are a natural people person with a passion for health and fitness. You understand the impact you can have through customer service, and take pride in creating smiles and resolutions.
 
Responsibilities: 

• Enthusiastically greet members, prospective members, and guests
• Provide a high-level of customer service to all members and effectively resolve issues 
• Handle front desk activities including answering phones and checking-in members
• Assist club coordinator with tasks
• Take prospective members on tours of the facility
• Ensure gym systems and processes are followed 
• Enforce facility rules and regulations, ensuring the facility is clean and safe 

 
Qualifications: 

• Previous customer service experience preferred 
• Strong communication and customer service skills 
• Upbeat and positive attitude! 
• Passion for health & fitness 
• Basic computer proficiency 

 
Complete our short application today!