Job Title: Front Desk III
Reports to: Front Desk Supervisor
Level: Hourly
Scope: Responsible for guest services and supporting the management in the general operations of the assigned facility.
Primary Responsibilities:
- Accountable and responsible for maintaining a safety culture (following all SOP's, JSA's, Policies and Procedures) as set out by Target Hospitality
- Supervision and direction, as set out by Manager, of front desk personnel
- Plan, direct, and maintain work schedules and task of the front desk team
- Greet all incoming guests and employees courteously and professionally
- Check in all arrivals utilizing designated systems
- Accept payments and process transactions
- Enter all registration information of guests, data entry, process reports, and work with computer programs to collect/record information
- Perform all required filing and data entry as required by General Manager
- Answer incoming calls in a friendly, pleasant manner. Receive, check, and re-direct all incoming faxes and electronic mail
- Prepare correspondence for pick up - this to include, packages and mail for all post requirements
- Aid Manager with the preparation of reports, sign off sheets, correspondence and tracking as required
- Exceed our guests needs by providing world- class customer service
- Attend all safety meetings and participate in Target Hospitality emergency response
Procedures
- Additional duties may be assigned by manager
Physical Demands:
- Sit for long periods of time (up to 12 hours or more) with scheduled breaks
- Short and long-distance walking required
- Use of stairs and step stools
- Occasional use force when pushing/pulling carts that weigh on average 50lbs
- Must be able to crouch, bend neck, back and torso from waist to floor, and must be able to twist from left to right and right to left
- Occasionally lift an average weight of 25lbs with a maximum of 50lbs, on occasion where weights may exceed 50lbs the assistance of another person or a lifting aid is mandatory
- Perform repetitive movements at the wrist including side to side/ up or down and multiple grasps of an average of 10lbs with a maximum of 25lbs
- Manual dexterity with the ability to type and use 10-key
Working Conditions and Environment:
- Ability to hear and understand verbal instruction as well as other sounds such as safety alarms/ signals
- Ability to communicate effectively; written and orally in English
- Must be able to see without impairment for inspection purposes and ability to read small text such as product warning labels
- Exposure to extreme hot and cold environments
- Ability to work with in a rotational schedule (6 weeks on and 2 weeks off or as per manager's discretion/ business needs)
- Ability to works safely and navigate with in small/ close quarters and congested areas
- Occasional exposure to elevated noise and surroundings
Candidate Requirements:
- 3+ years administration experience preferably in a remote camp or hotel/hospitality industry or equivalent
- Ability and willingness to travel/work long rotations away from home
- Ability to read and write in English
- Experience and proficiency with Microsoft - word, excel, power point and outlook programs
- First aid certification is an asset
- Work within a team environment
- Must be able to work effectively and efficiently with or without supervision
- Strong prioritization and time management skills
- Must be able to pass a background check and urinalysis
- Must provide your own transportation to and from the facility