About the Role - Front Desk Guest Services
Do you enjoy creating memorable first impressions and helping people every day?If you’re friendly, organized, and thrive in a fast-paced environment, the Guest Services Representative role at Western Camps Inc. could be the perfect fit for you. As the first point of contact for our guests, you'll play a key role in delivering a warm, welcoming, and seamless experience that sets the tone for their entire visit.
Schedule: This position offers up to 30 hours per week, with scheduling based on business needs.
Essential Functions:
- Display top quality guest services, customer service
- Responsible for taking resort reservations
- Responsible for taking horseback riding reservations, scheduling
- Manage all incoming and outgoing mail/packages
- Answer multi-line phone system
- Data entry, clerical support
- Respond to or transfer client emails when appropriate
- Transfer calls to each office, department, and individuals effectively, Communication Skills
- Display professional phone etiquette
- Ensure front office and lobby area look professional and welcoming at all times
- Request for housekeeping or maintenance attention when required
- Assist guests with gift shop transactions
- Guest check-in/check-out procedures and records
- Balance bank register and handle cash register transactions
- Take written messages during River Way Ranch Camp season for seasonal staff, Phone Support
- Administrative Support
- Other duties as assigned
Requirements:
- Experience in guest services
- Excellent verbal and written communication skills
- Ability to organize time and multitask efficiently
- Must have a good attitude and be a team player
- Must be able to work evenings/nights, weekends, and holidays
- Must have working knowledge of Microsoft Office and the ability to quickly learn other computer programs
Pay: $16.90 - $18.50 per hour
Schedule: Up to 30 hours per week.
- Day shift
- Evening shift
- Flexible Schedule
- Weekends (Requirement)
Location: Wonder Valley Ranch Resort – 6450 Elwood Rd. Sanger, CA
Employee Benefits & Perks:The company offers a comprehensive benefits program for Regular Full-Time employees, including:
- 401(k) retirement plan
- Health, dental, and vision insurance
- Paid sick time and vacation
In addition, we offer a variety of perks available to all employees—both Part-Time and Full-Time—such as:
- Meals providedwhen guests are on property
- Employee discounts
- Facility use privileges (Fitness Room, Fishing in the pond, etc.)
Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!