Front Desk Guest Service Agent

Required Skills & Abilities:

-Two (2) years of direct customer service experience required

-Previous hotel front desk experience highly preferred

-Previous Hilton Brand experience a plus

-Flexible to work AM and PM shifts, mid-shifts, weekends and holidays

-Must have the ability to communicate in English, both verbal and written

-High comfortability in working with computers

-Must be able to stand/walk for at least eight (8) hours

-Basic mathematical skills for cash handling purposes

Job Description:

-Welcome guests, complete check-in process and explain hotel amenities/offers

-Promote hotel services and facilities for revenue opportunities

-Respond to guest inquiries and requests in a timely, friendly and efficient manner

-Resolve guest complaints and provide solutions to ensure guest satisfaction

Benefits:

-Medical, dental and vision insurance 

-Matching 401k

-Free life insurance 

-Paid time off 

-Holiday pay

-Free lunch

-Hotel discount program

-Monetary incentive programs