Front Desk/Data Entry Specialist - Hanscom Air Force Base

Front Desk/Data Entry Specialist – The Hanscom Military & Family Readiness Center - Hanscom AFB

Work Location
Hanscom Air Force Base

Military & Family Readiness Center

10 Kirtland Street Building 1240

Hanscom AFB, MA 01731

Citizenship Requirements: Must be a U.S. Citizen.

Clearance Requirements: National Background Check with Inquiries, Fingerprints, and Drug Screen.

Estimated Period of Performance: One 12-month base period of August 20th, 2026, through August 19th, 2027, followed by four annual option years through August 19th, 2031.

Type of Employment: In-person, 40 hours per week.

Estimated Total Compensation: $24.59 per hour

Paid Time Off: Up to 80 hours per year, which starts accruing on the day of hire.

Sick Leave per Year: Up to 56 hours per year, which starts occurring on the day of hire.

Paid Federal Holidays: Eleven (11) Paid Federal Holidays

Working Hours
Monday through Friday 8:00 AM–4:00 PM. The employee may start as early as 7:30 AM but no later than 8:00 AM. A 30-minute lunch must occur between 11:00 AM and 1:00 PM unless the M&FRC Chief approves a deviation. The Front Desk/Data Entry Specialist should assume 2,080 hours per year.

Qualifications

• Proficiency in applying and troubleshooting Microsoft Windows and Office applications (Word, Excel, PowerPoint) and working knowledge of web-based applications.
• At least 12 months/one year of customer-service experience; professional communication skills
• No specific degree or professional certification is required.

*Copies of all certifications and resumes must be forwarded with your application.

Summary of Duties: The Front Desk/Data Entry Specialist serves as the primary point of contact for clients by greeting visitors, answering and routing telephone calls, scheduling appointments and classes, and providing routine program information. Responsibilities include maintaining accurate client records in AFFIRST and Department of Defense Transition Assistance Program (TAP) databases, ensuring complete client sign-in procedures, sending appointment and class reminders, preparing monthly usage and data-entry reports, safeguarding Privacy Act information and Government property, and supporting daily front desk operations while maintaining high standards of customer service, accuracy, and compliance.

Attire

The Front Desk/Data Entry Specialist is expected to wear approved professional clothing appropriate to the environment while on duty as requested. Footwear will be closed-toe, flat-bottom, and completely cover the feet.

Duties and Responsibilities

• Receive, screen, and route incoming telephone calls and greet visitors in a professional manner.
• Provide routine information regarding Military & Family Readiness Center (M&FRC) programs, services, classes, and workshops.
• Schedule clients for classes, workshops, appointments, and other M&FRC services.
• Enter, update, and maintain client information in AFFIRST and DoD Transition Assistance Program (TAP) databases.
• Distribute program resources and send appointment and class reminders to clients.
• Maintain the appearance and organization of the front desk and reception area.
• Ensure all clients complete required sign-in procedures and verify attendance records.
• Generate monthly client usage, activity, and data-entry reports.
• Protect Privacy Act information and maintain the confidentiality of sensitive records.
• Safeguard Government-furnished equipment, materials, and property.
• Complete all required mandatory training and comply with applicable policies and procedures.
• Maintain a minimum 85% data-entry accuracy rate and complete required entries within two business days.