About the Role:
Join HARLEM FAMILY SERVICES INC as a Front Desk Coordinator and be the welcoming face of our organization! This role is essential in providing exceptional service to our clients and supporting our dedicated team in making a positive impact in the community.
Responsibilities:
- Greet and assist clients and visitors with a warm, professional demeanor.
- Manage incoming calls and direct them to the appropriate staff members.
- Schedule appointments and maintain the front desk calendar efficiently.
- Handle client inquiries and provide information about services offered.
- Maintain a clean and organized front desk area.
- Process client intake forms and ensure accurate data entry.
- Assist in administrative tasks as needed, including filing and document management.
- Collaborate with team members to enhance client experience and service delivery.
Qualifications:
- High school diploma or equivalent; associate degree preferred.
- 2-3 years of experience in a front desk or customer service role.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office Suite and basic office equipment.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Detail-oriented with excellent organizational skills.
- Must demonstrate a compassionate and professional demeanor.
- Fluency in Spanish is a plus.
About Us:
HARLEM FAMILY SERVICES INC has been serving the NYC community for over 20 years, providing essential support and resources to families in need. Our clients love us for our compassionate approach, and our employees appreciate our commitment to professional growth and a positive work environment.
Harlem Family Services & Harlem Family Institute:
Transforming Mental Health, Empowering Communities
Harlem Family Services (HFS), a 501(c)(3) nonprofit organization, is dedicated to providing comprehensive mental health services to Harlem and neighboring communities. As a subsidiary of the Harlem Family Institute (HFI), HFS operates The Margaret Morgan Lawrence Center for Family and Child Development, a licensed NYS OMH Article 31 Mental Health Clinic. HFS ensures that underserved, uninsured, and marginalized populations have access to high-quality in-person and virtual care, addressing critical mental health needs with compassion and cultural responsiveness.
HFS plays a pivotal role in delivering evidence-based, trauma-informed services, focusing on empowering individuals, families, and communities to heal and thrive.
Who is Margaret Morgan Lawrence?
Dr. Margaret Morgan Lawrence was a pioneer in the child psychiatry and mental health field, who faced challanges of racism and sexism throughout her career. Through her resilience and determination, Margaret became the first African American to complete residency at the New York Psychiatric Institute in 1948 and the first Black trainee certified in psychoanalysis at Columbia University.
After earning her degree from Cornell University, Margaret was denied entry into Cornell Medical School due to her race, but overcame that barrier when she became the third Black woman to attend Columbia University of Physicians and Surgeons. She founded the Rockland County Center for Mental Health and served as chief of the Developmental Psychiatry Service at Harlem Hospital for over two decades. Recognized with the J.R. Bernstein Mental Health Award in 1975, her work emphasized the integration of psychoanalysis with community health approaches.
Vision Statement
We envision a future where cycles of trauma and systemic inequality are broken through the power of community-driven care. By fostering mental wellness, equity, and collective healing, we aim to uplift all families and create a world where justice and compassion thrive. Together, we seek to become a national model for culturally informed, equitable mental health services in underserved neighborhoods, inspiring transformative change for generational healing.
Mission Statement
We empower marginalized communities by providing culturally responsive, trauma-informed mental health care that prioritizes healing, resilience, and social justice. Through accessible therapy, advocacy, and support for children, families, individuals, and schools, we strive to create spaces of safety and belonging. Rooted in the heart of Harlem, the Bronx, and Washington Heights, we are committed to offering low-cost, affordable services that meet the needs of those often overlooked.