Front Desk Coordinator

Handle virtual workspace by answering multi-line phone systems to book routine office encounters, answer patient inquires and take detailed messages from patients to route to our clinical team. • Punctual, highly organized, detailed oriented, multi tasker who is capable of working in a high volume, fast paced medical environment.

TITLE: FRONT DESK COORDINATOR
SCHEDULE: FULL TIME MONDAY- FRIDAY 7:30AM-4:00PM
PAYRANGE: $20- 21/hr (BOE)
POSITION TYPE: TEMP- PERM
LOCATION: KINGSTON, NY

Will train
Join a top-rated, independent gastroenterology practice in the Hudson Valley where your organization skills directly impact patient well-being. We are a busy, highly respected, independent gastroenterology practice featuring two physicians and a nurse practitioner. We pride ourselves on delivering exceptional, specialized patient care in a supportive environment.

Position Overview:
We are looking for a front desk coordinator to join our team to support lobby management and front-office communications for our high-volume practice. In this role, your focus will be creating a flawless, stress-free experience for our patients in both our physical lobby and virtual office workspace.

Key Responsibilities Include:

• Interact with patients including patient Check-In & Check-Out and Lobby flow.
• Handle virtual workspace by answering multi-line phone systems to book routine office encounters, answer patient inquires and take detailed messages from patients to route to our clinical team.
• Facilitate digital patient communication.
• Prepare for upcoming patient visits by confirming appointments and document preparation.

Qualifications & Requirements
•    High school diploma or equivalent required.
•    Minimum of 1 year of experience in a fast-paced customer service role.  Front desk, receptionist, or medical office preferred. 
•    The ability to work well with others and take instruction. 
•    Exceptional phone etiquette.
•    Warm, compassionate face-to-face demeanor. 
•    Punctual, highly organized, detailed oriented, multi tasker who is capable of working in a high volume, fast paced medical environment. 
•    Proficient with Electronic Health Record (Medent) software and productivity tools.