Benefits:- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
Front Desk Coordinator – Job Listing
About Us: At Boden Autohaus, we are a fast-growing, customer-focused automotive company that designs, builds, and installs high-quality performance modifications for vehicles of all makes and models. Alongside our in-house exhaust manufacturing, our installation and service department handles professional installs, fitment, and technical work on customer vehicles at our Orange County facility. We specialize in modifying high-end exotic vehicles including Ferrari, Lamborghini, Porsche, McLaren, and others. Our team prides itself on integrity, professionalism, and excellence in service. We are currently seeking a polished and organized Front Desk Coordinator to join our team.
Job Description: As our Front Desk Coordinator, you will be the first point of contact for our customers and play a vital role in delivering the high-end experience our clients expect. You will greet customers, manage phones and emails, schedule installation and service appointments, and coordinate vehicle check-in and check-out with our technicians. Our ideal candidate is professional, personable, and detail-oriented, with strong customer service experience and an appreciation for exotic and performance vehicles.
Key Responsibilities:
• Greet customers and visitors in a professional, welcoming manner and represent the Boden Autohaus brand.
• Answer phones, emails, and website inquiries; route questions to the right team member and follow up promptly.
• Check customer vehicles in and out, including documenting vehicle condition, mileage, and photos at drop-off.
• Create and update work orders, estimates, and invoices; process customer payments and deposits.
• Coordinate with the warehouse team on parts availability for scheduled installs.
• Assist with order processing and customer questions for online and dealer product sales.
• Maintain accurate customer records in our shop management and CRM systems.
• Keep the lobby, front office, and customer areas clean, organized, and presentable.
• Communicate effectively with management regarding customer issues and scheduling conflicts.
Requirements:
• Minimum of 2 years of experience in customer service, front desk, or service advisor roles; automotive or luxury retail experience preferred.
• QuickBooks Knowledge is a plus
• Professional appearance and a friendly, polished communication style in person, by phone, and in writing.
• Strong organizational and multitasking skills with excellent attention to detail.
• Proficiency with computers, email, and scheduling or shop management software.
• Interest in or knowledge of exotic and performance vehicles is a strong plus.
• Ability to work independently and in a team environment.
• Excellent problem-solving skills and a customer-focused attitude.
Compensation: $19 – $23 per hour, depending on experience.
Benefits:
• Competitive pay with performance-based incentives.
• Health, dental, and vision insurance options.
• Paid time off (PTO) and holidays.
• Friendly and supportive work environment.
• Employee discounts on parts and access to resources for personal use.
How to Apply: If you're a customer-focused professional looking to join a dynamic and thriving team, we want to hear from you! Please submit your resume, along with a cover letter detailing your experience.
Boden Autohaus is an equal opportunity employer. We value diversity and are committed to creating an