- Greet clients and manage check-in/check-out
- Verify client profiles, consents, and required documentation
- Schedule appointments, manage waitlists, and optimize provider calendars
- Process payments, memberships, packages, and retail sales
- Maintain lobby cleanliness and presentation
- Communicate pre- and post-care instructions as directed by providers
- Support retail inventory (stocking, merchandising, counts)
- Handle inbound calls, emails, and messages promptly and professionally
- Protect patient privacy and ensure compliance with HIPAA and practice policies
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